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For Companies At a Glance
- Tasks: Manage and engage Property Guardians while driving occupancy and sales.
- Company: Join a leading property management company with a dynamic team.
- Benefits: Competitive salary, commission, flexible hours, and career progression.
- Why this job: Shape the future of property management and make a real impact.
- Qualifications: Experience in property management or lettings is essential.
- Other info: Autonomous role with opportunities for growth in a thriving industry.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Property / Guardian Management / Residential Occupancy
Salary: cĀ£35,000 per annum + commission
Hours: Flexible - as required as part of the management team
The Role
Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes.
Key Responsibilities
- Recruit, onboard, educate and manage Property Guardians
- Maintain optimal occupancy levels across all properties
- Conduct viewings, open days and Guardian events to maximise room sales
- Achieve agreed room sales targets and KPIs
- Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days
- Proactively engage with Guardians to improve retention, satisfaction and compliance
Compliance, Welfare & Behaviour
- Set and enforce behavioural standards in line with Licence Agreements
- Handle difficult or sensitive Guardian issues professionally and fairly
- Work closely with Legal to ensure contractual and regulatory compliance
- Liaise with Finance to address payment delays promptly
- Act on inspection reports and Guardian welfare issues efficiently
- Ensure full adherence to Code of Conduct, Health & Safety and Data Protection
Marketing & Business Support
- Partner with Marketing to attract new Guardians via platforms such as SpareRoom
- Support marketing strategies to fill properties quickly
- Carry out competitor research and market analysis
- Assist with marketing and research for new property launches
- Work with Business Development to transition properties efficiently
Reporting & Administration
- Maintain accurate records on the CRM system
- Manage keys securely and accurately
- Respond to Guardian queries via email and phone within 24 hours
- Produce and deliver reports accurately and on time
- Provide weekly updates to the Head of Guardian Management
Skills & Experience Required
- Proven experience in property management, lettings, housing or residential operations
- Strong commercial awareness with a sales and occupancy focus
- Excellent communication and relationship management skills
- Confident handling challenging situations with diplomacy and authority
- Highly organised with strong administration and CRM skills
- Knowledge of licence agreements, compliance and Guardian-style living (desirable)
- Comfortable working flexibly and independently as part of a management team
Why Apply?
- Competitive base salary plus commission
- Varied, autonomous role within a growing property business
- Opportunity to shape Guardian engagement and operational standards
- Career progression within property and residential management
Tenant Manager, Lettings Manager, Guardian Manager in London employer: Mandeville
Contact Detail:
Mandeville Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Tenant Manager, Lettings Manager, Guardian Manager in London
āØTip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and donāt be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
āØTip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to talk about your experience in property management and how youāve tackled challenges in the past. Use real examples to demonstrate your expertise and make a lasting impression.
āØTip Number 3
Donāt just apply ā engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention something specific about the company that caught your eye. This shows youāre genuinely interested and proactive.
āØTip Number 4
Prepare for interviews like a champ! Research the companyās values, recent projects, and their approach to property guardian management. Think about how your skills align with their needs and be ready to discuss how you can contribute to their success. Confidence is key!
We think you need these skills to ace Tenant Manager, Lettings Manager, Guardian Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Guardian Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your background aligns with our needs. Keep it engaging and personal ā we love a bit of personality!
Showcase Your Achievements: Donāt just list your responsibilities; showcase your achievements! Whether itās hitting sales targets or improving occupancy rates, we want to know how you've made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you donāt miss out on any important updates from us!
How to prepare for a job interview at Mandeville
āØKnow Your Stuff
Before the interview, make sure you understand the ins and outs of property management and guardian schemes. Brush up on relevant laws, compliance issues, and the specifics of the role. This will show that you're not just interested in the job, but that youāre genuinely knowledgeable about the industry.
āØShowcase Your People Skills
As a Guardian Manager, you'll be dealing with various stakeholders, from Guardians to legal teams. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. This will demonstrate your strong communication and relationship management skills.
āØBe Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling difficult Guardian issues or achieving occupancy targets. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
āØDemonstrate Your Sales Acumen
Since driving occupancy levels and room sales is key, come prepared with ideas on how you would attract new Guardians and improve retention. Discuss any previous successes in sales or marketing strategies you've implemented, as this will highlight your commercial awareness.
