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For Companies At a Glance
- Tasks: Manage Property Guardians, drive occupancy, and ensure compliance across residential properties.
- Company: Join a leading property management company with a focus on growth and innovation.
- Benefits: Competitive salary, commission opportunities, and flexible working hours.
- Why this job: Shape the future of property management while making a real impact in people's lives.
- Qualifications: Experience in property management or lettings, strong communication skills, and a sales focus.
- Other info: Autonomous role with excellent career progression opportunities in a dynamic environment.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Property / Guardian Management / Residential Occupancy
Salary: c£35,000 per annum + commission
Hours: Flexible - as required as part of the management team
The Role
Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes.
Key Responsibilities
- Recruit, onboard, educate and manage Property Guardians
- Maintain optimal occupancy levels across all properties
- Conduct viewings, open days and Guardian events to maximise room sales
- Achieve agreed room sales targets and KPIs
- Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days
- Proactively engage with Guardians to improve retention, satisfaction and compliance
Compliance, Welfare & Behaviour
- Set and enforce behavioural standards in line with Licence Agreements
- Handle difficult or sensitive Guardian issues professionally and fairly
- Work closely with Legal to ensure contractual and regulatory compliance
- Liaise with Finance to address payment delays promptly
- Act on inspection reports and Guardian welfare issues efficiently
- Ensure full adherence to Code of Conduct, Health & Safety and Data Protection
Marketing & Business Support
- Partner with Marketing to attract new Guardians via platforms such as SpareRoom
- Support marketing strategies to fill properties quickly
- Carry out competitor research and market analysis
- Assist with marketing and research for new property launches
- Work with Business Development to transition properties efficiently
Reporting & Administration
- Maintain accurate records on the CRM system
- Manage keys securely and accurately
- Respond to Guardian queries via email and phone within 24 hours
- Produce and deliver reports accurately and on time
- Provide weekly updates to the Head of Guardian Management
Skills & Experience Required
- Proven experience in property management, lettings, housing or residential operations
- Strong commercial awareness with a sales and occupancy focus
- Excellent communication and relationship management skills
- Confident handling challenging situations with diplomacy and authority
- Highly organised with strong administration and CRM skills
- Knowledge of licence agreements, compliance and Guardian-style living (desirable)
- Comfortable working flexibly and independently as part of a management team
Why Apply?
- Competitive base salary plus commission
- Varied, autonomous role within a growing property business
- Opportunity to shape Guardian engagement and operational standards
- Career progression within property and residential management
Guardian Manager in London employer: Mandeville
Contact Detail:
Mandeville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guardian Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your personality during interviews! Remember, they’re not just looking for skills; they want to see if you’ll fit into their team. Be yourself, share your experiences, and let your passion for property management shine through. It’s all about making that personal connection!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios you’ve faced in property management and how you handled them. Practising your responses can help you feel more confident and articulate during the interview. Plus, it shows you’re ready for anything they throw at you!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows you’re genuinely interested in the role. And hey, while you’re at it, check out our website for more opportunities!
We think you need these skills to ace Guardian Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guardian Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've driven occupancy levels or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Mandeville
✨Know Your Stuff
Make sure you brush up on property management and residential lettings. Familiarise yourself with the key responsibilities of a Guardian Manager, especially around recruitment, compliance, and occupancy management. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Communication Skills
As a Guardian Manager, you'll need to handle sensitive issues and engage with Guardians effectively. Prepare examples from your past experiences where you've successfully managed difficult situations or improved customer satisfaction. This will highlight your ability to communicate clearly and diplomatically.
✨Demonstrate Your Commercial Awareness
Since this role has a strong sales and occupancy focus, be ready to discuss how you've driven occupancy levels or achieved sales targets in previous roles. Think about specific strategies you've used and be prepared to share them during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to Guardian engagement and operational standards. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
