At a Glance
- Tasks: Manage and engage Property Guardians while driving occupancy and sales.
- Company: Join a leading property management company with a dynamic team.
- Benefits: Competitive salary, commission, and opportunities for career progression.
- Other info: Flexible hours and a chance to work independently in a growing business.
- Why this job: Shape the future of property management and make a real impact.
- Qualifications: Experience in property management or lettings is essential.
Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes.
Key Responsibilities
- Recruit, onboard, educate and manage Property Guardians
- Maintain optimal occupancy levels across all properties
- Conduct viewings, open days and Guardian events to maximise room sales
- Achieve agreed room sales targets and KPIs
- Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days
- Proactively engage with Guardians to improve retention, satisfaction and compliance
Compliance, Welfare & Behaviour
- Set and enforce behavioural standards in line with Licence Agreements
- Handle difficult or sensitive Guardian issues professionally and fairly
- Work closely with Legal to ensure contractual and regulatory compliance
- Liaise with Finance to address payment delays promptly
- Act on inspection reports and Guardian welfare issues efficiently
- Ensure full adherence to Code of Conduct, Health & Safety and Data Protection
Marketing & Business Support
- Partner with Marketing to attract new Guardians via platforms such as SpareRoom
- Support marketing strategies to fill properties quickly
- Carry out competitor research and market analysis
- Assist with marketing and research for new property launches
- Work with Business Development to transition properties efficiently
Reporting & Administration
- Maintain accurate records on the CRM system
- Manage keys securely and accurately
- Respond to Guardian queries via email and phone within 24 hours
- Produce and deliver reports accurately and on time
- Provide weekly updates to the Head of Guardian Management
Skills & Experience Required
- Proven experience in property management, lettings, housing or residential operations
- Strong commercial awareness with a sales and occupancy focus
- Excellent communication and relationship management skills
- Confident handling challenging situations with diplomacy and authority
- Highly organised with strong administration and CRM skills
- Knowledge of licence agreements, compliance and Guardian-style living (desirable)
- Comfortable working flexibly and independently as part of a management team
Why Apply?
- Competitive base salary plus commission
- Varied, autonomous role within a growing property business
- Opportunity to shape Guardian engagement and operational standards
- Career progression within property and residential management
Lettings Negotiator employer: Mandeville
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StudySmarter Expert Advice🤫
We think this is how you could land Lettings Negotiator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Mandeville.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Mandeville? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Mandeville's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Negotiator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Negotiator role at Mandeville, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Mandeville
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Mandeville operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Mandeville. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Mandeville.
