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For Companies At a Glance
- Tasks: Manage Property Guardians, drive occupancy, and ensure compliance across residential properties.
- Company: Leading property management firm with a focus on innovation and growth.
- Benefits: Competitive salary, commission, flexible hours, and career progression opportunities.
- Why this job: Shape the future of property management while making a real impact in the community.
- Qualifications: Experience in property management or residential lettings, strong communication skills required.
- Other info: Dynamic role with autonomy and the chance to work in a supportive team environment.
The predicted salary is between 28000 - 42000 Ā£ per year.
Salary: cĀ£35,000 per annum + commission
Hours: Flexible ā as required as part of the management team
The Role
Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes.
Key Responsibilities
- Guardian & Occupancy Management
- Recruit, onboard, educate and manage Property Guardians
- Maintain optimal occupancy levels across all properties
- Conduct viewings, open days and Guardian events to maximise room sales
- Achieve agreed room sales targets and KPIs
- Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days
- Proactively engage with Guardians to improve retention, satisfaction and compliance
- Set and enforce behavioural standards in line with Licence Agreements
- Handle difficult or sensitive Guardian issues professionally and fairly
- Work closely with Legal to ensure contractual and regulatory compliance
- Liaise with Finance to address payment delays promptly
- Act on inspection reports and Guardian welfare issues efficiently
- Ensure full adherence to Code of Conduct, Health & Safety and Data Protection
- Partner with Marketing to attract new Guardians via platforms such as SpareRoom
- Support marketing strategies to fill properties quickly
- Carry out competitor research and market analysis
- Assist with marketing and research for new property launches
- Work with Business Development to transition properties efficiently
- Maintain accurate records on the CRM system
- Manage keys securely and accurately
- Respond to Guardian queries via email and phone within 24 hours
- Produce and deliver reports accurately and on time
- Provide weekly updates to the Head of Guardian Management
Skills & Experience Required
- Proven experience in property management, lettings, housing or residential operations
- Strong commercial awareness with a sales and occupancy focus
- Excellent communication and relationship management skills
- Confident handling challenging situations with diplomacy and authority
- Highly organised with strong administration and CRM skills
- Knowledge of licence agreements, compliance and Guardian-style living (desirable)
- Comfortable working flexibly and independently as part of a management team
Why Apply?
- Competitive base salary plus commission
- Varied, autonomous role within a growing property business
- Opportunity to shape Guardian engagement and operational standards
- Career progression within property and residential management
Guardian Manager employer: Mandeville
Contact Detail:
Mandeville Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Guardian Manager
āØTip Number 1
Network like a pro! Reach out to your connections in property management and let them know you're on the hunt for a Guardian Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
āØTip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on their latest news and job openings.
āØTip Number 3
Prepare for interviews by researching common questions for property management roles. Practice your responses, focusing on your experience with occupancy management and compliance ā these are key for the Guardian Manager position!
āØTip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Guardian Manager role directly, ensuring your application gets the attention it deserves.
We think you need these skills to ace Guardian Manager
Some tips for your application š«”
Tailor Your CV: Make sure your CV speaks directly to the Guardian Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about property guardian management and how your background makes you the perfect fit. Keep it engaging and personal ā we love a good story!
Show Off Your Skills: Donāt just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage occupancy levels, handle compliance issues, and engage with Guardians effectively. We want to see you in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you donāt miss out on any important updates. Plus, itās super easy!
How to prepare for a job interview at Mandeville
āØKnow Your Stuff
Make sure you brush up on property management and guardian schemes before the interview. Familiarise yourself with the key responsibilities listed in the job description, especially around recruitment and compliance. This will show that you're genuinely interested and ready to hit the ground running.
āØShowcase Your People Skills
As a Guardian Manager, you'll be dealing with various stakeholders, from Guardians to legal teams. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. This will demonstrate your excellent communication and relationship management skills.
āØBe Ready for Scenario Questions
Expect questions that put you in challenging situations, like handling difficult Guardian issues or ensuring compliance. Think through potential scenarios and how you would approach them. This will help you convey your problem-solving abilities and diplomacy.
āØHighlight Your Organisational Skills
With responsibilities ranging from managing occupancy levels to maintaining accurate records, organisation is key. Be prepared to discuss your methods for staying organised and managing multiple tasks efficiently. This will reassure them that you can handle the demands of the role.
