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For Companies At a Glance
- Tasks: Provide top-notch customer service and boost sales in a dynamic environment.
- Company: Join a leading national distributor in the construction industry.
- Benefits: Enjoy an annual bonus, incentives, and excellent career progression opportunities.
- Why this job: Perfect for those eager to grow in sales and customer service while building relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work hours are Monday to Friday, 08:00-17:00.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 08.00-17.00 Mon-Fri.
A fantastic opportunity has arisen for a Customer Service Advisor / Sales Assistant to join this national distributor of products for the construction industry. This is a varied role which offers great progression and training and would suit someone with great communication skills who is looking to progress their career in sales and customer service.
THE ROLE
- Ensuring outstanding levels of customer service at all times both face-to-face and on the phone
- To maximise growth of sales within the branch
- Building customer relationships within the branch
- Answering general enquiries, advising product availability, delivery dates etc
- Issuing quotations in response to enquiries
- General sales administration
KNOWLEDGE/ EXPERIENCE REQUIREMENTS
- Previous customer service experience preferably within retail or trade environment
- Exceptional sales and customer relationship building skills at all levels
- Strong negotiation and facilitation experience with problem solving ability
- Ability to identify and understand business opportunities and build long term relationships with customers
- Strong commercial awareness and excellent communication skills
For the right person there is a fantastic package on offer including:
- Annual Bonus scheme
- Variety of additional incentives
- Great career progression
Customer Service Advisor / Sales Assistant employer: Mandeville
Contact Detail:
Mandeville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Sales Assistant
✨Tip Number 1
Familiarise yourself with the construction industry and the products offered by the company. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different customer scenarios with friends or family can help you become more comfortable and confident when interacting with customers.
✨Tip Number 3
Network with professionals in the customer service and sales fields. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within the industry.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in customer service. Be ready to share specific examples of how you've successfully handled difficult situations or built strong relationships with customers.
We think you need these skills to ace Customer Service Advisor / Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use specific examples that demonstrate your communication skills and ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your previous experience aligns with the job requirements, particularly in customer service and sales.
Highlight Key Skills: In your application, emphasise your negotiation skills, problem-solving abilities, and commercial awareness. These are crucial for the Customer Service Advisor / Sales Assistant position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mandeville
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from previous experiences where you successfully resolved customer issues or built relationships.
✨Prepare for Sales Scenarios
Expect to discuss sales techniques and scenarios during the interview. Prepare by thinking of times when you successfully upsold a product or handled objections. This will show your potential employer that you have the skills to maximise sales growth within the branch.
✨Research the Company and Industry
Familiarise yourself with the construction industry and the specific products the company distributes. Understanding their market position and competitors will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role and the company. Inquire about training opportunities, career progression, or how they measure success in customer service. This not only shows your interest but also helps you assess if the company is the right fit for you.
