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For Companies At a Glance
- Tasks: Provide top-notch customer service and boost sales in a dynamic environment.
- Company: Join a leading national distributor in the construction industry.
- Benefits: Enjoy an annual bonus, incentives, and excellent career progression opportunities.
- Why this job: Perfect for those eager to grow in sales and customer service while building relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role offers training and a chance to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
A fantastic opportunity has arisen for a Customer Service Advisor / Sales Assistant to join this national distributor of products for the construction industry. This is a varied role which offers great progression and training and would suit someone with great communication skills who is looking to progress their career in sales and customer service.
THE ROLE
- Ensuring outstanding levels of customer service at all times both face-to-face and on the phone
- To maximise growth of sales within the branch
- Building customer relationships within the branch
- Answering general enquiries, advising product availability, delivery dates etc
- Issuing quotations in response to enquiries
- General sales administration
KNOWLEDGE/ EXPERIENCE REQUIREMENTS
- Previous customer service experience preferably within retail or trade environment
- Exceptional sales and customer relationship building skills at all levels
- Strong negotiation and facilitation experience with problem solving ability
- Ability to identify and understand business opportunities and build long term relationships with customers
- Strong commercial awareness and excellent communication skills
For the right person there is a fantastic package on offer including:
- Annual Bonus scheme
- Variety of additional incentives
- Great career progression
Contact Detail:
Mandeville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Sales Assistant
✨Tip Number 1
Familiarise yourself with the construction industry and the products offered by the company. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer inquiries and building relationships, which are key aspects of the job.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 4
Prepare examples from your past experiences that showcase your sales and customer service skills. Being able to articulate these during an interview will highlight your suitability for the role.
We think you need these skills to ace Customer Service Advisor / Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use specific examples that demonstrate your communication skills and ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your previous experience aligns with the responsibilities outlined in the job description, particularly your problem-solving abilities and commercial awareness.
Highlight Key Skills: In your application, emphasise your exceptional sales skills and any experience you have in a retail or trade environment. Be sure to mention your negotiation skills and how you've successfully built long-term customer relationships.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Mandeville
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to engage with customers effectively, both face-to-face and over the phone. Practice active listening and clear articulation of your thoughts.
✨Highlight Your Sales Experience
Make sure to discuss any previous sales experience you have, especially in retail or trade environments. Share specific examples of how you've successfully built customer relationships and maximised sales opportunities.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past situations where you had to negotiate or resolve customer issues, and be ready to explain your thought process and the outcomes.
✨Demonstrate Commercial Awareness
Research the company and the construction industry beforehand. Show that you understand the market and can identify business opportunities. This will reflect your strong commercial awareness and interest in the role.
