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- Tasks: Lead daily operations, manage a team, and enhance customer experiences at a vibrant shopping centre.
- Company: Join a national property development company known for its heritage charm and community spirit.
- Benefits: Enjoy a competitive salary, 25 days holiday, training, and perks like healthcare and electric car schemes.
- Why this job: Be part of an iconic location, drive operational excellence, and create memorable visitor experiences.
- Qualifications: 5+ years in operational management, strong leadership skills, and a passion for customer service.
- Other info: Flexible hours with weekend work; occasional emergency call-outs may be required.
The predicted salary is between 50000 - 65000 £ per year.
Job Title: Shopping Centre Manager
Location: Kent, Southeast
Salary: Circa £50-65k per annum (depending on experience)
Hours: 37.5 hours per week, including weekends on a rotational basis
Are you a dynamic leader with a passion for creating exceptional customer experiences? Do you have a proven track record in managing operations and inspiring teams? If so, this is your opportunity to join a national property development and management company as the General Manager of a large scale retail and residential site in Kent.
Why Join Us?
Our client’s venue combines heritage charm with vibrant community spirit, hosting diverse retail outlets, residences, and events that draw visitors from far and wide. Our client is looking for a General Manager who shares their vision for excellence and can lead a small team in delivering exceptional service and operational efficiency.
Benefits Include:
- Competitive salary
- 25 days holiday
- Comprehensive training packages
- Company phone & laptop
- Free on-site parking
- Additional benefits after probation, such as healthcare schemes, nursery childcare benefit, and an electric car scheme
Key Responsibilities:
- Operational Leadership: Oversee the day-to-day operations, including facilities management, service contractors, and tenant relations.
- Team Management: Lead, inspire, and manage a team of facilities assistants to ensure the site runs smoothly.
- Customer Experience: Create a positive and engaging visitor experience, collaborating with tenants and stakeholders.
- Event Management: Develop and deliver weekly events and marketing strategies in partnership with the Events team, enhancing footfall and sponsorship opportunities.
- Financial Oversight: Manage service charge budgets, explore commercialisation opportunities, and improve visitor experience.
- Health & Safety: Conduct risk assessments and ensure compliance with H&S regulations.
- Continuous Improvement: Regularly review and enhance operational processes and standards.
What We’re Looking For:
- Experience: 5+ years in operational management within a client-facing industry (retail shopping centre experience preferred).
- Skills: Strong leadership, organisational, and communication skills with proficiency in Microsoft Office.
- Flexibility: A hands-on approach, capable of multitasking and adapting in a fast-paced environment.
- Commercial Mindset: Innovative ideas to enhance the visitor experience and drive revenue growth.
- Health & Safety Knowledge: Proficiency in H&S regulations and facilities management, with a willingness to undertake additional training.
- Personal Traits: Energetic, enthusiastic, and a passion for building relationships with stakeholders.
Working Hours:
- 5 days over 7 (typically 9:00 AM – 5:30 PM with a 1-hour lunch break)
- Includes working two weekends per month (with midweek days off in lieu).
- Occasional emergency call-outs and flexibility to support events outside regular hours.
Ready to Make Your Mark?
This is your chance to lead operations at one of Kent’s most iconic locations, combining history, retail, and community spirit. If you’re an energetic, customer-focused professional with a passion for excellence, we’d love to hear from you!
Apply now to become an integral part of our client’s growing success.
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Shopping Centre Manager employer: Mandeville Recruitment
Contact Detail:
Mandeville Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shopping Centre Manager
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Use specific examples of how you've inspired teams and improved customer experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Familiarize yourself with the local community and retail landscape in Kent. Showing that you understand the area and its unique characteristics can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with event management. Think of innovative ideas you've implemented in the past that enhanced visitor engagement, as this is a key responsibility of the role.
✨Tip Number 4
Brush up on your knowledge of health and safety regulations. Being able to demonstrate your understanding and commitment to compliance will show that you're serious about operational excellence.
We think you need these skills to ace Shopping Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in operational management, particularly in client-facing industries like retail. Emphasize your leadership skills and any specific achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional customer experiences. Mention your understanding of the role's responsibilities and how your background aligns with the company's vision for excellence.
Highlight Relevant Skills: In your application, clearly outline your strong leadership, organizational, and communication skills. Provide examples of how you've successfully managed teams and improved operational processes in previous roles.
Showcase Your Commercial Mindset: Demonstrate your innovative ideas for enhancing visitor experiences and driving revenue growth. Include any past experiences where you successfully implemented strategies that led to increased footfall or sponsorship opportunities.
How to prepare for a job interview at Mandeville Recruitment
✨Show Your Leadership Skills
As a Shopping Centre Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on inspiring and motivating them to achieve operational excellence.
✨Highlight Customer Experience Initiatives
Since creating exceptional customer experiences is a key responsibility, be ready to discuss specific strategies you've implemented to enhance visitor engagement and satisfaction in previous roles.
✨Discuss Financial Acumen
Financial oversight is part of the role, so come prepared to talk about your experience managing budgets and exploring commercialisation opportunities. Share any innovative ideas you've had that improved revenue or reduced costs.
✨Demonstrate Health & Safety Knowledge
Given the importance of health and safety in this position, be prepared to discuss your understanding of H&S regulations and any relevant training you've undertaken. Highlight your experience conducting risk assessments and ensuring compliance.
