At a Glance
- Tasks: Manage customer appointments and queries in a supportive office environment.
- Company: A growing optometry business dedicated to quality care for residents in care homes.
- Benefits: Competitive salary of £26,500 with a family feel work culture.
- Other info: Join a team that values compassion and growth in a dynamic environment.
- Why this job: Transition from weekends on your feet to a fulfilling office role making a difference.
- Qualifications: Experience in the optometry field is essential.
The predicted salary is between 26500 - 26500 £ per year.
An Entrepreneurial business that has been around for over 10 years is in its growth period. We are looking for a Customer Service Administrator, but you must have worked within the optician world! This brand offers amazing services to care homes and sells qualified top quality optometry services into Care Homes!
£26,500 Monday-Friday - no working from home.
What will you be doing?
- Making sure the booking of appointments has been done
- Confirming Appointments for the Optical Assistant and the Optician
- Make sure the site test has been done
- Process the order and details for it to go to the Lab - that is why we need you to have come from some sort of Optometry background
- You will be dealing with customer queries which will be the Care home managers and maybe on the rare occasion, dealing with the Customer in the care home
This role is perfect for someone who is working in store as an optician, who wants to leave the world of working weekends and being on your feet all day, to finally use your skills and work in an office environment. The values of the business are very important; the team is specially trained to work with people who have dementia, learning disabilities or other conditions which require extra care and attention.
This is a great role for someone who wants to work in a Family Feel environment, go to work and come home knowing they have done a great job! This role has become available due to the growth of the business; they are looking to grow significantly, and they want you to want to be a part of that growth!
If you feel you are right, get in contact: Mandeville is acting as an Employment Agency in relation to this vacancy.
Admin - Optometry in Denton employer: Mandeville Recruitment Group
Join a vibrant and family-oriented food service business that prioritises personal connections over corporate rigidity. With a focus on employee growth, you will enjoy competitive earnings, long service awards, and incentives, all while working remotely in the beautiful GU and TW areas. This is an excellent opportunity for passionate foodies to thrive in a supportive environment that values your contributions and offers access to discounted products.
Contact Details:
Mandeville Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin - Optometry in Denton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mandeville Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mandeville Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin - Optometry in Denton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mandeville Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Mandeville Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mandeville Recruitment Group!
How to prepare for a job interview at Mandeville Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
