At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Join a leading service provider focused on growth and innovation.
- Benefits: Competitive salary, bonus, company car, and career development opportunities.
- Other info: Field-based role with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team driving customer satisfaction and business success.
- Qualifications: Experience in account management and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
Account Manager, Contract Manager, Customer Account Manager required to join an industry leading service provider who are looking for double digit growth over the next 12 months.
A field-based role covering sites in Cambridgeshire & surrounding areas.
Salary circa £40k plus bonus & car.
Contract Management
- Putting in place standard service monitors for assigned contracts.
- Working with both internal CDTs (where applicable) and the company's operational managers to ensure that the level of service is consistent with the customer's requirements.
- Developing relationships with key personnel to create opportunities to introduce new products and services.
- Represent my client at contract & user group meetings with the assigned customer.
Liaison with the customer services to ensure that customer requirements are met in full.
- Facilitating training and development of CDT members.
- Performance appraisals and discipline in line with company procedures.
- The management of urgent deliveries.
- Monitoring and collation of customer feedback.
- Quality
- Working with the key stakeholders to create a quality driven environment.
- Carrying out internal audits as requested by the Quality Manager.
- Liaison with Customer Services to correct identified problems.
- Management Information
- Establishing measurable performance targets.
- Monitoring and reporting performance against defined performance standards.
- Monitoring and reporting all additional costs incurred outside budget.
- Summarising management information for daily, weekly and monthly reports using the prescribed systems.
Contract Customer Account Manager employer: Mandeville Recruitment Group
Join a vibrant and family-oriented food service business that prioritises personal connections over corporate rigidity. With a focus on employee growth, you will enjoy competitive earnings, long service awards, and incentives, all while working remotely in the beautiful GU and TW areas. This is an excellent opportunity for passionate foodies to thrive in a supportive environment that values your contributions and offers access to discounted products.
Contact Details:
Mandeville Recruitment Group Recruitment Team
