Customer Service Specialist in Northampton

• Service & Operations Executive – Precious Metals
• Hours: Monday–Friday | Predominantly 5:00pm–1:30am, with some 1:00pm–9:30pm shifts

High-Profile Operations Role | Work Directly with the Business Owner | International Exposure

Are you highly organised, commercially aware and looking for an operations role where you’ll have real visibility, responsibility and influence ?

This is an exciting opportunity to join the wholesale division of a highly successful, fast-growing physical gold and silver brokerage with revenues exceeding £100 million .

This is a high-profile position within the business , working closely with the business owner and senior leadership team and playing an important role in the day-to-day operation and continued development of the company’s international wholesale business.

With a significant proportion of activity involving clients and partners in the USA , the working hours are designed specifically to provide coverage across UK and US time zones.

If you’re looking for a role where you can take genuine ownership rather than simply follow a set of processes, this could be an excellent opportunity.

The Opportunity

You’ll become a key member of a close-knit team supporting partners, institutions and distributors in the UK,

USA and internationally .

Working closely with the business owner, you’ll gain exposure to areas well beyond a typical operations or customer service position, including precious metals trading, international logistics, client relationships, compliance, transaction processing and business improvement .

You’ll be trusted to take ownership, use your judgement and ensure things happen.

Accuracy is essential.

You’ll be dealing with financial transactions, orders, contracts, stock records and compliance requirements, but the role also requires someone capable of looking at the bigger picture.

The business wants someone who will spot opportunities, question inefficient processes, suggest improvements and help drive positive change .

What You’ll Be Doing

Your responsibilities will include

• Working closely with the business owner and senior leadership , providing operational support and insight across the wholesale business.
• Acting as a key point of contact for clients and partners, including a significant focus on the

US market .

• Managing client enquiries and operational issues through to successful resolution.
• Supporting the onboarding of new clients and ensuring documentation and compliance requirements are completed accurately.
• Managing partner accounts and providing information regarding purchases, transactions and account status.
• Taking, processing and hedging orders through the company’s bespoke Salesforce system .
• Processing transactions and ensuring accurate data entry across internal systems.
• Preparing and managing purchase orders, invoices, contracts and other transactional documentation.
• Maintaining CRM, stock management and operational databases.
• Coordinating the receipt, storage and secure distribution of physical gold and silver .
• Liaising with clients, partners, storage facilities and logistics providers in the UK, USA and internationally.
• Identifying opportunities to improve processes, controls, efficiency and client experience.
• Taking ownership of operational issues from identification through to resolution.
• Supporting strategic projects and wider business initiatives.
• Helping colleagues across the wider business whenever required.

About You

We’re looking for someone who combines exceptional attention to detail with initiative, confidence and commercial awareness.

You’ll ideally have

• Experience within a fast-paced operations, administration, financial services, investment, logistics or client service environment .
• A track record of taking personal ownership and accountability for outcomes.
• Excellent organisational and administrative skills with outstanding attention to detail.
• Strong IT skills, including Microsoft 365 and CRM/database systems.

Salesforce experience would be highly advantageous.

• The confidence and maturity to work closely with a business owner and senior stakeholders.
• A logical, process-driven approach.
• The ability to manage multiple priorities without compromising accuracy.
• A proactive approach to problem-solving and continuous improvement.
• The confidence to challenge existing processes constructively and recommend better ways of working.
• Strong written and verbal communication skills.
• Resilience and adaptability within a growing entrepreneurial business.
• The ability to work autonomously while remaining a genuine team player.
• An interest in gold, silver, precious metals, investments or financial markets would be particularly welcome.
• You must be permanently based in the UK and have the

Right to Work in the UK .

Working Hours – UK & USA Coverage

Due to the company’s growing international client base – and particularly its business with clients and partners across the USA

• this position operates later working hours to provide effective coverage across UK and US time zones.

You will work Monday to Friday on a mixture of

The usual working pattern will be 5:00pm–1:30am , although you must be flexible and able to work either shift depending on business requirements.

For someone who prefers later working hours, this offers an unusual opportunity to build an international career while remaining fully remote from anywhere in the UK .

There is also the option to work from the company’s London office if preferred.

Salary & Benefits

£30,000 – £32,000 depending on experience , plus

33 days’ annual leave , inclusive of public holidays.

An additional day off for your birthday.

• Generous company pension scheme.
• Private healthcare.
• Health Cash Plan.
• Discounted gym membership.
• Electric vehicle leasing scheme.
• Cycle to Work scheme.
• Generous family leave policies.
• Company events and get-togethers.
• Ongoing coaching, mentoring and skills development.
• Excellent opportunities for career progression as the business continues to grow.
• Why This Role Stands Out

This isn’t a back-office position where your contribution goes unnoticed.

You’ll be working directly with the business owner , gaining exposure to the commercial and operational workings of a successful £100m+ business and becoming a trusted part of its international wholesale operation.

You’ll develop experience across precious metals, US and international clients, financial transactions, logistics, compliance and commercial operations , with the opportunity to make a genuine impact on how the business develops.

If you’re ambitious, highly organised, commercially minded and want a role offering visibility, responsibility and exposure to senior decision-making , we’d love to hear from you.

Apply today for immediate consideration.