At a Glance
- Tasks: Lead a major NHS healthcare account across multiple sites, ensuring exceptional service delivery.
- Company: Join an industry-leading healthcare support services provider with a focus on customer excellence.
- Benefits: Competitive salary, car allowance, bonus, and comprehensive benefits package.
- Other info: Opportunity for career progression within a market-leading organisation.
- Why this job: Make a real impact in frontline healthcare while advancing your career in a dynamic environment.
- Qualifications: Proven experience in account management and strong multi-site management skills required.
The predicted salary is between 50000 - 50000 € per year.
An industry-leading healthcare support services provider is seeking an experienced Account Manager to oversee a major NHS healthcare account across multiple hospital sites in London. This is a high-profile, hands-on leadership opportunity for an experienced Account Manager, Healthcare Account Manager, Key Account Manager, Operations Manager, or Service Delivery Manager with strong multi-site management experience and a passion for customer service excellence.
This pivotal position combines operational leadership with strategic account management responsibility. The successful candidate will be comfortable balancing day-to-day operational involvement with senior stakeholder engagement, ensuring exceptional service delivery across all sites. The role requires a proactive, adaptable, and commercially aware individual who can build strong customer relationships, lead high-performing teams, and identify opportunities to grow the account through additional product and service solutions.
- Manage a high-profile NHS healthcare account across multiple hospital sites
- Build strong, long-term customer relationships across multiple healthcare environments
- Deliver exceptional account management and operational service delivery
- Ensure services are delivered efficiently and in line with service level agreements
- Conduct regular customer review meetings, site visits, audits, and performance reviews
- Manage onboarding and implementation of new contracts, projects, and service initiatives
- Analyse operational reporting, revenue trends, KPIs, customer feedback, and service performance
- Monitor Customer Satisfaction Scores (CSS) and Net Promoter Scores (NPS), implementing improvement plans where required
- Identify opportunities to grow the account through additional product and service solutions
- Coordinate contingency planning and resolve operational issues proactively
- Work collaboratively with operations, logistics, quality, and customer service teams
- Drive continuous improvement initiatives across all areas of service delivery
- Manage staffing levels, rotas, holiday planning, sickness cover, and payroll submissions
- Support recruitment, training, performance management, and development of onsite teams
- Ensure a strong customer service culture is embedded across all onsite personnel
Proven experience in Account Management, Healthcare Account Management, Service Delivery, Operations Management, or Facilities Management is required. Strong multi-site management experience within healthcare, NHS, facilities management, hospitality services, or other service-led operational sectors is essential. Excellent stakeholder management and customer relationship skills are necessary, along with experience managing demanding, high-profile customer accounts. A hands-on leadership style with the ability to support operational teams when required is important. The candidate should be commercially aware with the ability to identify account growth opportunities and possess excellent organisational and project management skills. A full UK driving licence is required.
Benefits include a £5,000 car allowance, bonus and benefits package, career progression within a market-leading organisation, and the opportunity to play a key role in delivering essential frontline healthcare support services.
Contracts Manager, Senior Manager in London employer: Mandeville Recruitment Group Ltd
As a leading healthcare support services provider, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our London-based team enjoys competitive benefits, including a generous car allowance and bonus structure, while working collaboratively to deliver exceptional service across multiple NHS sites. Join us to make a meaningful impact in frontline healthcare services and advance your career in a supportive environment that values customer excellence and operational leadership.
Contact Detail:
Mandeville Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager, Senior Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience with NHS accounts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their key accounts and challenges they face in service delivery. This will help you showcase how your experience aligns perfectly with their needs.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or managed multi-site operations in the past. Highlight your ability to build strong customer relationships and drive service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Contracts Manager, Senior Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in account management and multi-site operations, especially within healthcare. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service excellence and your hands-on leadership style. Let us know why you're the perfect fit for managing our high-profile NHS account.
Showcase Relevant Experience:When detailing your work history, focus on your achievements in similar roles. Mention specific projects or initiatives where you improved service delivery or customer satisfaction. We love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Mandeville Recruitment Group Ltd
✨Know Your NHS Inside Out
Make sure you brush up on the NHS structure and how healthcare services operate within it. Understanding the specific challenges and opportunities in NHS account management will show your potential employer that you're not just familiar with the industry, but that you're genuinely passionate about making a difference.
✨Showcase Your Leadership Style
Prepare to discuss your hands-on leadership approach. Think of examples where you've successfully led teams through operational challenges or improved service delivery. Highlighting your ability to motivate and manage multi-site teams will resonate well with the interviewers.
✨Demonstrate Customer Relationship Skills
Be ready to share specific instances where you've built strong customer relationships, especially in high-pressure environments. Discuss how you’ve conducted customer review meetings or resolved issues proactively, as this role heavily relies on exceptional stakeholder management.
✨Highlight Your Commercial Awareness
Think about how you've identified growth opportunities in previous roles. Prepare to discuss how you've analysed KPIs, customer feedback, and service performance to drive improvements. This will show that you understand the commercial side of account management and can contribute to the organisation's success.
