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- Tasks: Lead a team managing a major NHS healthcare account across multiple sites.
- Company: Join an industry-leading healthcare support services provider.
- Benefits: Competitive salary, car allowance, bonus, and comprehensive benefits package.
- Other info: Dynamic role with opportunities for career progression in a supportive environment.
- Why this job: Make a real impact in frontline healthcare while advancing your career.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
An industry-leading healthcare support services provider is seeking an experienced Account Manager to oversee a major NHS healthcare account across multiple hospital sites in London. This is a high-profile, hands-on leadership opportunity for an experienced Account Manager, Healthcare Account Manager, Key Account Manager, Operations Manager, or Service Delivery Manager with strong multi-site management experience and a passion for customer service excellence.
The successful candidate will manage an onsite team while acting as the senior point of contact for key NHS stakeholders across a complex, demanding, and highly visible healthcare environment.
The Role
This pivotal position combines operational leadership with strategic account management responsibility. The successful candidate will be comfortable balancing day-to-day operational involvement with senior stakeholder engagement, ensuring exceptional service delivery across all sites. The role requires a proactive, adaptable, and commercially aware individual who can build strong customer relationships, lead high-performing teams, and identify opportunities to grow the account through additional product and service solutions.
Key Responsibilities
- Manage a high-profile NHS healthcare account across multiple hospital sites
- Lead, motivate, and develop a team of onsite employees
- Act as the primary point of contact for NHS stakeholders and customer leadership teams
- Build strong, long-term customer relationships across multiple healthcare environments
- Deliver exceptional account management and operational service delivery
- Ensure services are delivered efficiently and in line with service level agreements
- Conduct regular customer review meetings, site visits, audits, and performance reviews
- Manage onboarding and implementation of new contracts, projects, and service initiatives
- Analyse operational reporting, revenue trends, KPIs, customer feedback, and service performance
- Monitor Customer Satisfaction Scores (CSS) and Net Promoter Scores (NPS), implementing improvement plans where required
- Identify opportunities to grow the account through additional product and service solutions
- Coordinate contingency planning and resolve operational issues proactively
- Work collaboratively with operations, logistics, quality, and customer service teams
- Drive continuous improvement initiatives across all areas of service delivery
- Manage staffing levels, rotas, holiday planning, sickness cover, and payroll submissions
- Support recruitment, training, performance management, and development of onsite teams
- Ensure a strong customer service culture is embedded across all onsite personnel
Candidate Profile
- Proven experience in Account Management, Healthcare Account Management, Service Delivery, Operations Management, or Facilities Management
- Strong multi-site management experience within healthcare, NHS, facilities management, hospitality services, or other service-led operational sectors
- Demonstrated leadership experience managing large operational or onsite teams
- Excellent stakeholder management and customer relationship skills
- Experience managing demanding, high-profile customer accounts
- Hands-on leadership style with the ability to support operational teams when required
- Commercially aware with the ability to identify account growth opportunities
- Strong analytical, reporting, and problem-solving capabilities
- Excellent organisational and project management skills
- Adaptable, proactive, and solutions-focused approach
- Full UK driving licence required
What’s on Offer
- Circa £50,000 basic salary
- £5,000 car allowance
- Bonus and benefits package
- High-profile NHS healthcare account
- Multi-site leadership opportunity
- Career progression within a market-leading organisation
- Opportunity to play a key role in delivering essential frontline healthcare support services
Contract Manager in London employer: Mandeville Recruitment Group Ltd
Contact Detail:
Mandeville Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and operational excellence. Tailor your responses to highlight how your experience aligns with their needs, especially in managing multi-site operations and building strong relationships.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and improved service delivery in previous roles. Highlight your hands-on approach and ability to adapt to challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Contract Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in NHS Healthcare Services. Highlight your multi-site management experience and any relevant leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service excellence and your ability to build strong relationships. Let us know why you're the perfect fit for this high-profile role.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your operational leadership and account management skills. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mandeville Recruitment Group Ltd
✨Know Your NHS Inside Out
Make sure you brush up on the NHS structure and current challenges. Understanding how your role as a Contract Manager fits into the bigger picture will impress your interviewers and show that you're genuinely interested in the healthcare sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in multi-site environments. Highlight specific situations where you motivated your team or resolved conflicts, as this role requires strong leadership and people management skills.
✨Demonstrate Customer Relationship Expertise
Be ready to discuss how you've built and maintained strong relationships with key stakeholders. Share stories that illustrate your ability to engage with clients and ensure their needs are met, especially in high-pressure situations.
✨Prepare for Operational Challenges
Think about potential operational issues that could arise in a multi-site healthcare setting. Be prepared to discuss how you would proactively address these challenges and implement improvement plans based on KPIs and customer feedback.