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- Tasks: Lead a high-profile NHS healthcare account and manage a dynamic onsite team.
- Company: Join an industry-leading healthcare support services provider making a real difference.
- Benefits: Competitive salary, car allowance, bonus, and a comprehensive benefits package.
- Other info: Exciting career progression opportunities within a supportive and innovative environment.
- Why this job: Be at the forefront of healthcare service delivery and make a significant impact.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
An industry-leading healthcare support services provider is seeking an experienced Account Manager to oversee a major NHS healthcare account across multiple hospital sites in London. This is a high-profile, hands-on leadership opportunity for an experienced Account Manager, Healthcare Account Manager, Key Account Manager, Operations Manager, or Service Delivery Manager with strong multi-site management experience and a passion for customer service excellence.
The successful candidate will manage an onsite team while acting as the senior point of contact for key NHS stakeholders across a complex, demanding, and highly visible healthcare environment.
The Role
This pivotal position combines operational leadership with strategic account management responsibility. The successful candidate will be comfortable balancing day-to-day operational involvement with senior stakeholder engagement, ensuring exceptional service delivery across all sites. The role requires a proactive, adaptable, and commercially aware individual who can build strong customer relationships, lead high-performing teams, and identify opportunities to grow the account through additional product and service solutions.
Key Responsibilities
- Manage a high-profile NHS healthcare account across multiple hospital sites
- Lead, motivate, and develop a team of onsite employees
- Act as the primary point of contact for NHS stakeholders and customer leadership teams
- Build strong, long-term customer relationships across multiple healthcare environments
- Deliver exceptional account management and operational service delivery
- Ensure services are delivered efficiently and in line with service level agreements
- Conduct regular customer review meetings, site visits, audits, and performance reviews
- Manage onboarding and implementation of new contracts, projects, and service initiatives
- Analyse operational reporting, revenue trends, KPIs, customer feedback, and service performance
- Monitor Customer Satisfaction Scores (CSS) and Net Promoter Scores (NPS), implementing improvement plans where required
- Identify opportunities to grow the account through additional product and service solutions
- Coordinate contingency planning and resolve operational issues proactively
- Work collaboratively with operations, logistics, quality, and customer service teams
- Drive continuous improvement initiatives across all areas of service delivery
- Manage staffing levels, rotas, holiday planning, sickness cover, and payroll submissions
- Support recruitment, training, performance management, and development of onsite teams
- Ensure a strong customer service culture is embedded across all onsite personnel
Candidate Profile
- Proven experience in Account Management, Healthcare Account Management, Service Delivery, Operations Management, or Facilities Management
- Strong multi-site management experience within healthcare, NHS, facilities management, hospitality services, or other service-led operational sectors
- Demonstrated leadership experience managing large operational or onsite teams
- Excellent stakeholder management and customer relationship skills
- Experience managing demanding, high-profile customer accounts
- Hands-on leadership style with the ability to support operational teams when required
- Commercially aware with the ability to identify account growth opportunities
- Strong analytical, reporting, and problem-solving capabilities
- Excellent organisational and project management skills
- Adaptable, proactive, and solutions-focused approach
- Full UK driving licence required
What's on Offer
- Circa £50,000 basic salary
- £5,000 car allowance
- Bonus and benefits package
- High-profile NHS healthcare account
- Multi-site leadership opportunity
- Career progression within a market-leading organisation
- Opportunity to play a key role in delivering essential frontline healthcare support services
Contract Manager employer: Mandeville Recruitment Group Ltd
Contact Detail:
Mandeville Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and operational excellence. When you walk into that interview, show them you’re not just another candidate – demonstrate your passion for delivering exceptional service in the NHS environment.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in account management and team leadership. Focus on how you’ve tackled challenges in multi-site management and how you can bring that expertise to their organisation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your experience in account management and multi-site operations, especially within healthcare. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your leadership style and customer service excellence.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage high-profile accounts and lead teams effectively. Numbers and results speak volumes, so include those where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mandeville Recruitment Group Ltd
✨Know Your NHS Inside Out
Before the interview, make sure you research the NHS and its operations thoroughly. Understand the specific challenges they face in healthcare services and be ready to discuss how your experience aligns with their needs. This shows that you're not just interested in the role but also invested in the sector.
✨Showcase Your Leadership Skills
As a Contract Manager, you'll need to lead teams effectively. Prepare examples of how you've motivated and developed teams in previous roles. Highlight any specific achievements where your leadership directly contributed to improved service delivery or customer satisfaction.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about managing relationships with key stakeholders. Think of scenarios where you've successfully navigated complex stakeholder dynamics. Be ready to discuss how you would approach building strong relationships with NHS leaders and other partners.
✨Demonstrate Your Analytical Mindset
The role requires strong analytical skills, so brush up on your ability to interpret KPIs and customer feedback. Prepare to discuss how you've used data to drive improvements in service delivery or identify growth opportunities in past roles. This will show that you're proactive and commercially aware.