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For Companies At a Glance
- Tasks: Provide expert customer service and support throughout the buying process.
- Company: Join a family-run business known for its natural stone and porcelain products.
- Benefits: Enjoy competitive salary, 4-5 weeks holiday, and great working conditions.
- Other info: Comprehensive training provided and opportunities for personal growth.
- Why this job: Be part of a creative team and make a real impact in luxury retail.
- Qualifications: No prior experience needed; just bring your passion for sales and customer service.
The predicted salary is between 27000 - 28000 £ per year.
Location: Marlow
Salary: £27,000 - £28,000 per annum
Job type: Full Time, Permanent
Working Hours: Showroom Opening hours are 9.30am – 5.30pm Monday to Saturday. We are closed on Sundays and Bank Holidays. Showroom employees will have one weekday off every week.
Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth. We have 16 inspirational showrooms across the UK and are currently recruiting for a Sales Consultant in our Marlow Showroom.
The Role:
The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.
Duties include:
- Providing expert advice about our range of products to meet the design brief of the client.
- Seeking solutions to customers' tile projects, seeking out the best product from our range.
- Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery.
- Work as part of a fast-paced and close team offering product and technical advice.
- Answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service.
Experience:
You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range. Having a creative flair with an eye for colour would be an advantage. We look for people that thrive in a sales and customer focused environment and pride themselves on providing the highest level of customer service to secure the deal. The successful candidate will need to be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation and be computer literate with a good understanding of basic maths.
In return Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.
How we will support you:
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:
- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
- A day off on your birthday each year to celebrate you, after qualifying length of service
- Public / Bank Holidays and Christmas Eve off each year
- Access to our Employee Assistance Programme
- Cycle to Work Scheme
- Optional Pension Scheme, to help you save for the future
- Enrolment into the company sick pay scheme after qualifying period
- Death in Service
- Private Health Care after three years’ service
- One free eye test, every two years for employees using display screen equipment
- Employee Discount
- Travel costs when travelling beyond your remit
- Access to lots of perks and discounts through our Bright HR app
- Induction and training
Wellbeing:
We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:
- An Employee Assistance Programme
- Access to trained Mental Health First Aiders
- Celebrations of awareness days, we celebrate everyone at Mandarin Stone!
If you are ready to embark on a journey in luxury retail and contribute to an exceptional shopping experience, we would love to hear from you!
To Apply
If you feel you are a suitable candidate and would like to work for Mandarin Stone, please do not hesitate to apply.
Sales Consultant in Marlow employer: Mandarin Stone
Contact Detail:
Mandarin Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant in Marlow
✨Tip Number 1
Get to know the company inside out! Research Mandarin Stone's products and values so you can chat confidently about how you can contribute to their team. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Think about how you would introduce yourself in a way that highlights your customer service skills and sales experience. A strong first impression can set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Mandarin Stone family.
We think you need these skills to ace Sales Consultant in Marlow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of creativity and flair can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Sales Consultant role. Highlight any relevant experience or skills that align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family at Mandarin Stone!
How to prepare for a job interview at Mandarin Stone
✨Know Your Products
Familiarise yourself with the range of natural stone and porcelain products that Mandarin Stone offers. Being able to discuss specific products and their benefits will show your enthusiasm and readiness to provide expert advice to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you built relationships with clients and resolved any issues, as this role is all about guiding customers through their buying journey.
✨Demonstrate Your Creativity
Since having a creative flair is an advantage, think of ways to express your design sensibility during the interview. You could bring along a portfolio or examples of projects where you’ve used colour and design effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programmes, and how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.