At a Glance
- Tasks: Engage with customers and enhance their experience in student housing.
- Company: Dynamic real estate business focused on student accommodation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a passionate team and thrive in a fast-paced, evolving environment.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: GCSE or higher, customer experience preferred, and Mandarin fluency is a plus.
The predicted salary is between 20000 - 22000 £ per year.
We have an exciting opportunity for a Customer Engagement Executive for a real estate business in Alderley Edge. Our client offers student housing. They are looking for experienced, but most importantly, passionate individuals to help them achieve their goals. Customer service skills are needed for success, but you must also be passionate about providing an outstanding journey to your customers. You will actively look for ways to increase rental revenue, which will improve their students' journey. A hands-on approach, as well as effective communication skills and the ability to constantly improve, are essential for success in this position. As a member of an ever-evolving and expanding team, you will be the first line of interaction and support for the customers who have just boarded for the following academic year, ensuring that everyone has an outstanding journey.
Role requirements:
- GCSE or higher level of education
- Experience in a Customer Experience role is preferred, as is some sales experience
- Ability to think critically and deal with online operating systems and payments
- Good oral and written communication skills, ability to convey information in a simple and concise manner, especially to people from other cultures
- Empathetic, create trust while maintaining a firm line when required to meet company goals
- Ability to collaborate with other departments to achieve mutual objectives
- Pay close attention to detail, be coordinated and methodical in strategy, adaptable when dealing with potential or existing customers
- Excellent time management skills, able to handle workload on own during peak hours
- Reliable, capable of maintaining a professional demeanor, demonstrating solid integrity ethic
- Advantageous if fluent in Mandarin
Customer Engagement Executive (Mandarin speaking, 20k-22k, Real Estate, Alderley Edge) in Manchester employer: Mandarin Recruitment
Join a dynamic real estate team in Alderley Edge, where your passion for customer service will shine as you engage with students embarking on their academic journey. Our client fosters a collaborative and supportive work culture, offering opportunities for personal and professional growth while ensuring that every team member plays a vital role in enhancing the student experience. With competitive salaries and a focus on employee well-being, this is an excellent opportunity for those looking to make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive (Mandarin speaking, 20k-22k, Real Estate, Alderley Edge) in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with diverse customers, try role-playing scenarios with friends or family to boost your confidence and clarity.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Customer Engagement Executive (Mandarin speaking, 20k-22k, Real Estate, Alderley Edge) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about providing an outstanding journey for our customers, so share any relevant experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Engagement Executive. Highlight your experience in customer service and sales, and don’t forget to mention any skills that relate to working with diverse cultures, especially if you’re fluent in Mandarin!
Keep It Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use simple language to convey your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mandarin Recruitment
✨Know Your Customer Engagement
Make sure you understand what customer engagement means in the context of real estate. Brush up on how to create an outstanding journey for students and think about specific examples from your past experiences where you've excelled in customer service.
✨Showcase Your Communication Skills
Since effective communication is key, practice explaining complex ideas simply and clearly. Prepare to discuss how you've successfully communicated with diverse groups, especially if you've worked with people from different cultures.
✨Demonstrate Your Passion
Let your enthusiasm shine through! Be ready to talk about why you're passionate about helping students and how you can contribute to increasing rental revenue. Share any personal stories that highlight your commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your critical thinking and problem-solving skills. Think of scenarios where you had to adapt quickly or collaborate with other departments to achieve a goal. Practising these responses will help you feel more confident during the interview.
