At a Glance
- Tasks: Be the go-to person for sellers, providing support and resolving inquiries.
- Company: Join a leading UK Logistics & Supply Chain company with a vibrant team.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with flexible shift options and collaborative culture.
- Why this job: Make a real difference in e-commerce by enhancing customer experiences.
- Qualifications: 2 years of customer service experience and fluent in Mandarin.
The predicted salary is between 23000 - 25000 £ per year.
A Logistics & Supply Chain company based in the UK is seeking an E‑commerce Customer Experience Specialist. The role is the first point of contact for sellers and requires dynamic, adaptable communication skills to establish good customer connections and set realistic expectations. The position is fast‑paced and requires strong order‑processing capabilities.
Responsibilities:
- Act as the first point of contact for sellers, addressing inquiries and providing timely support.
- Communicate effectively with people from various functions to resolve issues and set expectations.
- Process orders and manage related tasks in a dynamic, fast‑paced environment.
- Work as part of a group and collaborate with internal teams.
Requirements:
- At least 2 years of customer‑service experience within the logistics business, particularly with e‑commerce fulfilment.
- Excellent communication skills in English, both oral and written.
- Mandarin language proficiency.
- Working knowledge of Microsoft Office and computer systems.
- Proficiency in Zendesk and CRM systems (minimum 1 year with Zendesk required; CRM software experience preferred).
- Availability to work on Saturdays; 8‑hour shift schedule.
Education:
- A‑Level or equivalent qualification (preferred).
Experience / Skills:
- 1 year with Zendesk (required).
- 1 year of CRM software (preferred).
- 2 years of client service (required).
Shift Options:
- Daytime shift (preferred).
- Shift work at night (preferred).
Ecommerce Customer Experience Specialist (Mandarin speaking, 23k-25k, Logistics & Supply Chain,[...] in London employer: Mandarin Recruitment
Join a dynamic Logistics & Supply Chain company in the UK, where your role as an E-commerce Customer Experience Specialist will be pivotal in shaping customer satisfaction. We pride ourselves on fostering a collaborative work culture that values adaptability and communication, offering ample opportunities for professional growth and development. With competitive salaries and a supportive environment, we ensure our employees thrive while making meaningful contributions to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Experience Specialist (Mandarin speaking, 23k-25k, Logistics & Supply Chain,[...] in London
✨Tip Number 1
Get your networking game on! Reach out to people in the logistics and e-commerce sectors. Use platforms like LinkedIn to connect with industry professionals and join relevant groups. You never know who might have a lead on that perfect job!
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with sellers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Zendesk and CRM systems if you haven't already. Maybe even take a quick online course to boost your confidence. Employers love candidates who are proactive about their skill set!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in the role and makes it easier for us to keep track of your progress. Plus, we love seeing familiar names!
We think you need these skills to ace Ecommerce Customer Experience Specialist (Mandarin speaking, 23k-25k, Logistics & Supply Chain,[...] in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of E-commerce Customer Experience Specialist. Highlight your customer service experience, especially in logistics and e-commerce, and don’t forget to mention your Mandarin skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for this fast-paced environment. Be sure to mention any relevant experience with Zendesk or CRM systems.
Showcase Your Adaptability:Since the role requires dynamic communication skills, give examples in your application that demonstrate how you've successfully adapted to changing situations in previous jobs. This will show us you can handle the pace!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mandarin Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of logistics and e-commerce. Familiarise yourself with common challenges in the industry and think about how your experience can help solve them. This will show that you're not just a candidate, but someone who understands the field.
✨Show Off Your Communication Skills
Since this role requires dynamic communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer inquiries in the past, especially in fast-paced environments. Remember, they want to see how you connect with people!
✨Get Comfortable with Tech
As you'll be using Zendesk and CRM systems, make sure you're familiar with these tools. If you have any specific experiences or achievements related to these platforms, be ready to share them. It’ll demonstrate your technical proficiency and readiness for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or processing an urgent order. Think through your responses ahead of time, focusing on how you would maintain professionalism and efficiency under pressure. This will highlight your problem-solving skills.
