At a Glance
- Tasks: Provide top-notch customer service in a fast-paced freight forwarding environment.
- Company: Join a leading freight forwarding company with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team, and opportunities for career advancement.
- Other info: Shift-based role with a dynamic work environment.
- Why this job: Use your language skills to make a real difference in customer experiences.
- Qualifications: 3-5 years in shipping services and fluent in Mandarin and English.
The predicted salary is between 28000 - 28000 £ per year.
We have an exciting opportunity for a Customer Services Operator role in a Freight Forwarding company. An experienced Mandarin and or Cantonese bi-lingual person is ideal for this position. This is a 5 days a week shift-based job.
Job Requirements:
- Minimum 3 to 5 years of expertise in shipping service to China.
- Excellent client service skills (Calls, Emails, Chats, etc).
- Excellent at solving problems in time-sensitive situations.
- Basic computer (Microsoft Office) and IP phone skills are required.
- Can communicate fluently in Mandarin and English; knowledge of Cantonese is a plus.
Customer Services Operator (Mandarin and-or Cantonese Speaking, £28k, Freight Forwarding-Logist[...] in London employer: Mandarin Recruitment
Join a dynamic Freight Forwarding company that values its employees and fosters a collaborative work culture. With competitive salaries, comprehensive training, and opportunities for professional growth, we empower our team to excel in their roles while enjoying a supportive environment. Located in a vibrant area, our company offers unique advantages such as flexible working hours and a diverse team, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operator (Mandarin and-or Cantonese Speaking, £28k, Freight Forwarding-Logist[...] in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Since this role requires excellent client service skills, consider doing mock interviews with friends or family. Focus on showcasing your problem-solving abilities and fluency in Mandarin and English.
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for and follow up with companies after a week or two. A little nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, including the Customer Services Operator position. It’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Services Operator (Mandarin and-or Cantonese Speaking, £28k, Freight Forwarding-Logist[...] in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in shipping services, especially if you've worked with China. We want to see how your skills match the role, so don’t be shy about showcasing your client service expertise!
Show Off Your Language Skills:Since this role requires fluency in Mandarin and English, make it clear in your application. If you know Cantonese, definitely mention that too! We love seeing candidates who can communicate effectively in multiple languages.
Highlight Problem-Solving Abilities:This job is all about solving problems quickly, so share examples of how you've handled time-sensitive situations in the past. We want to know how you keep your cool under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Mandarin Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in Mandarin and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in a bilingual context.
✨Know Your Freight Forwarding Basics
Familiarise yourself with key concepts in freight forwarding and logistics. Understanding terms like 'shipping service', 'time-sensitive situations', and 'client service' will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully handled time-sensitive issues in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Get Comfortable with Technology
Since basic computer skills are required, ensure you're familiar with Microsoft Office and IP phone systems. You might be asked about your experience with these tools, so having specific examples ready will demonstrate your readiness for the job.
