At a Glance
- Tasks: Provide top-notch customer service in a fast-paced FinTech environment.
- Company: Join a leading global crypto exchange platform revolutionising digital finance.
- Benefits: Competitive salary of £28k, dynamic work culture, and growth opportunities.
- Other info: Work in a vibrant team with flexible shifts and a focus on client relationships.
- Why this job: Be part of an exciting journey in the world of cryptocurrencies and blockchain.
- Qualifications: Fluent in Mandarin with experience in customer service and a passion for FinTech.
The predicted salary is between 28000 - 28000 £ per year.
We have an exciting opportunity for a Customer Service Representative role for a capacity of 12 persons in a Financial Services company. The company is a worldwide crypto exchange platform that aspires to become the world's largest digital ecosystem and to accelerate crypto acceptance among the general public. The position is open for 6 persons at each shift from 8-5 pm and 2-11 pm.
Job Requirements:
- Some Hong Kong workplace experiences.
- Reading and writing in Mandarin are both required skills.
- A real interest in FinTech, as is past expertise with cryptocurrencies, blockchain, or foreign exchange.
- Knowledge of customer service software (preferably Zendesk or Salesforce).
- Working experience in a quickly growing, fast-paced start-up environment.
- A natural communicator and fast thinker who feels comfortable speaking with clients via call, live chats, and email.
- A person who is very driven, diligent, and careful.
- Capable of using effective questioning, problem-solving, and grievance redressal techniques.
- Excited and energetic, with a 'can-do' approach.
- A social person who likes establishing client relationships and co-workers.
- A sincere desire to give world-class customer service.
- Capability to operate in a high-pressure, results-oriented setting.
Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London) employer: Mandarin Recruitment
Join a dynamic and innovative financial services company that is at the forefront of the crypto revolution in London. With a vibrant work culture that fosters collaboration and growth, employees are encouraged to develop their skills in a fast-paced environment while enjoying competitive benefits and opportunities for career advancement. As part of a global team, you will play a crucial role in shaping the future of digital finance and delivering exceptional customer service to clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London)
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at crypto companies. Use LinkedIn to connect and engage with them; you never know who might have a lead on a job or can refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of cryptocurrencies and customer service software like Zendesk or Salesforce. Show us that you're not just a candidate but someone who's genuinely passionate about the industry and ready to tackle challenges head-on.
✨Tip Number 3
Practice your Mandarin skills! Since this role requires reading and writing in Mandarin, make sure you're comfortable with it. You could even do mock interviews in Mandarin to boost your confidence and fluency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to highlight your past experiences and how they relate to the fast-paced environment of a start-up!
We think you need these skills to ace Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London)
Some tips for your application 🫡
Show Your Passion for FinTech:When you're writing your application, let us know why you're excited about the FinTech world! Share any experiences you have with cryptocurrencies or blockchain, as this will show us that you're genuinely interested in the industry.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. We want to see how you've handled client interactions in the past, especially in fast-paced environments. Mention any software you’ve used, like Zendesk or Salesforce, to give us a clearer picture of your skills.
Be Yourself!:We love authentic personalities! Don’t be afraid to let your unique voice shine through in your application. Whether it’s your communication style or your approach to problem-solving, we want to get to know the real you.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at Mandarin Recruitment
✨Know Your FinTech Stuff
Make sure you brush up on your knowledge of cryptocurrencies, blockchain, and foreign exchange. The company is all about accelerating crypto acceptance, so showing genuine interest and understanding in these areas will definitely impress them.
✨Show Off Your Mandarin Skills
Since reading and writing in Mandarin are essential for this role, practice speaking and writing in Mandarin before the interview. You might even want to prepare a few responses in Mandarin to demonstrate your fluency and confidence.
✨Familiarise Yourself with Customer Service Software
If you have experience with Zendesk or Salesforce, be ready to discuss it! If not, take some time to learn the basics of these platforms. Being able to talk about how you’ve used customer service software in the past will show that you’re prepared for the role.
✨Be Ready for Fast-Paced Scenarios
This company thrives in a fast-paced environment, so expect questions that assess how you handle pressure. Think of examples from your past experiences where you successfully managed high-pressure situations and maintained excellent customer service.
