At a Glance
- Tasks: Be the go-to person for sellers, providing top-notch support and processing orders.
- Company: Join a leading UK Logistics & Supply Chain company with a vibrant team.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with flexible shift options and a collaborative atmosphere.
- Why this job: Make a real difference in e-commerce while honing your customer service skills.
- Qualifications: 2 years of customer service experience and fluency in Mandarin.
The predicted salary is between 23000 - 25000 £ per year.
A Logistics & Supply Chain company based in the UK is seeking an E‑commerce Customer Experience Specialist. The role is the first point of contact for sellers and requires dynamic, adaptable communication skills to establish good customer connections and set realistic expectations. The position is fast‑paced and requires strong order‑processing capabilities.
Responsibilities
- Act as the first point of contact for sellers, addressing inquiries and providing timely support.
- Communicate effectively with people from various functions to resolve issues and set expectations.
- Process orders and manage related tasks in a dynamic, fast‑paced environment.
- Work as part of a group and collaborate with internal teams.
Requirements
- At least 2 years of customer‑service experience within the logistics business, particularly with e‑commerce fulfilment.
- Excellent communication skills in English, both oral and written.
- Mandarin language proficiency.
- Working knowledge of Microsoft Office and computer systems.
- Proficiency in Zendesk and CRM systems (minimum 1 year with Zendesk required; CRM software experience preferred).
- Availability to work on Saturdays; 8‑hour shift schedule.
Education
- A‑Level or equivalent qualification (preferred).
Experience / Skills
- 1 year with Zendesk (required).
- 1 year of CRM software (preferred).
- 2 years of client service (required).
Shift Options
- Daytime shift (preferred).
- Shift work at night (preferred).
Ecommerce Customer Experience Specialist (Mandarin speaking, 23k-25k, Logistics & Supply Chain,[...] employer: Mandarin Recruitment
Join a dynamic Logistics & Supply Chain company in the UK that values its employees and fosters a collaborative work culture. As an Ecommerce Customer Experience Specialist, you will benefit from ongoing professional development opportunities while working in a fast-paced environment that encourages adaptability and effective communication. With a focus on employee well-being and a supportive team atmosphere, this role offers a rewarding experience for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Experience Specialist (Mandarin speaking, 23k-25k, Logistics & Supply Chain,[...]
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and e-commerce sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles and practice your answers. We want you to shine when discussing your experience with Zendesk and CRM systems.
✨Tip Number 3
Show off your Mandarin skills! If you're fluent, make sure to highlight this in conversations. It’s a big plus for roles that require communication with diverse sellers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Ecommerce Customer Experience Specialist (Mandarin speaking, 23k-25k, Logistics & Supply Chain,[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of E-commerce Customer Experience Specialist. Highlight your customer service experience, especially in logistics and e-commerce, and don’t forget to mention your Mandarin skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for this fast-paced role. Keep it engaging and relevant to the job description.
Showcase Your Tech Skills:Since the role requires proficiency in Zendesk and CRM systems, make sure to mention your experience with these tools. If you’ve got any specific achievements or examples, throw those in to impress us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Mandarin Recruitment
✨Know Your Stuff
Make sure you understand the logistics and supply chain industry, especially e-commerce fulfilment. Brush up on common challenges and solutions in this field so you can speak confidently about how your experience aligns with the role.
✨Show Off Your Communication Skills
Since this role requires dynamic communication, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully resolved customer inquiries in the past, especially in fast-paced environments.
✨Familiarise Yourself with Tools
Get comfortable with Zendesk and any CRM systems you’ve used before. If you can, explore Zendesk’s features beforehand so you can discuss how you’ve utilised it to enhance customer experience in your previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you had to manage customer expectations or resolve issues quickly, and be ready to share those stories during the interview.
