At a Glance
- Tasks: Provide top-notch customer service in a fast-paced freight forwarding environment.
- Company: Join a dynamic freight forwarding company with a focus on customer satisfaction.
- Benefits: Competitive salary of £28k, shift-based work, and a supportive team.
- Other info: Exciting opportunity for career growth in a vibrant industry.
- Why this job: Use your language skills to make a real difference in customer experiences.
- Qualifications: 3-5 years in shipping services and fluent in Mandarin and English.
The predicted salary is between 28000 - 28000 £ per year.
We have an exciting opportunity for a Customer Services Operator role in a Freight Forwarding company. An experienced Mandarin and or Cantonese bi-lingual person is ideal for this position. This is a 5 days a week shift-based job.
Job Requirements
- Minimum 3 to 5 years of expertise in shipping service to China.
- Excellent client service skills (Calls, Emails, Chats, etc).
- Excellent at solving problems in time-sensitive situations.
- Basic computer (Microsoft Office) and IP phone skills are required.
- Can communicate fluently in Mandarin and English; knowledge of Cantonese is a plus.
Customer Services Operator (Mandarin and-or Cantonese Speaking, £28k, Freight Forwarding-Logist[...] employer: Mandarin Recruitment
Join a dynamic Freight Forwarding company that values its employees and fosters a collaborative work culture. With competitive salaries, comprehensive training, and opportunities for professional growth, we empower our team to excel in their roles while enjoying a supportive environment. Located in a vibrant area, our company offers unique advantages such as flexible working hours and a diverse team, making it an excellent place for Mandarin and Cantonese speakers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operator (Mandarin and-or Cantonese Speaking, £28k, Freight Forwarding-Logist[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry and let them know you're on the hunt for a Customer Services Operator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your Mandarin and English skills! Since this role requires fluency in both languages, consider having mock conversations or role-playing scenarios with friends to sharpen your communication skills before the interview.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled time-sensitive issues in previous roles. This will demonstrate your ability to handle the fast-paced environment of freight forwarding.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs like this one. Plus, it shows you're serious about landing the role and helps us keep track of your application.
We think you need these skills to ace Customer Services Operator (Mandarin and-or Cantonese Speaking, £28k, Freight Forwarding-Logist[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in shipping services, especially if you've worked with China. We want to see how your skills match the role, so don’t be shy about showcasing your client service expertise!
Show Off Your Language Skills:Since this role requires fluency in Mandarin and English, make sure to mention your language skills prominently. If you know Cantonese, definitely include that too – it could give you an edge!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're the perfect fit for the Customer Services Operator role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mandarin Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in Mandarin and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in a bilingual context.
✨Know Your Freight Forwarding Basics
Familiarise yourself with key concepts in freight forwarding and logistics. Understanding terms like 'shipping service', 'customs clearance', and 'time-sensitive situations' will show that you're not just a great communicator but also knowledgeable about the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think on your feet and provide excellent customer service.
✨Get Comfortable with Technology
Since basic computer skills are required, ensure you're familiar with Microsoft Office and IP phone systems. You might be asked about your experience with these tools, so be ready to discuss how you've used them in past roles to enhance your efficiency.
