At a Glance
- Tasks: Provide top-notch customer service in a fast-paced financial services environment.
- Company: Join a leading global crypto exchange platform aiming to revolutionise digital finance.
- Benefits: Competitive salary of £28k, dynamic work culture, and opportunities for growth.
- Other info: Work in a vibrant team with flexible shifts and a focus on client relationships.
- Why this job: Be part of an exciting journey in the FinTech world and make a real impact.
- Qualifications: Fluent in Mandarin, with experience in customer service and a passion for cryptocurrencies.
The predicted salary is between 28000 - 28000 £ per year.
We have an exciting opportunity for a Customer Service Representative role for a capacity of 12 persons in a Financial Services company. The company is a worldwide crypto exchange platform that aspires to become the world's largest digital ecosystem and to accelerate crypto acceptance among the general public. The position is open for 6 persons at each shift from 8-5 pm and 2-11 pm.
Job Requirements:
- Some Hong Kong workplace experiences.
- Reading and writing in Mandarin are both required skills.
- A real interest in FinTech, as is past expertise with cryptocurrencies, blockchain, or foreign exchange.
- Knowledge of customer service software (preferably Zendesk or Salesforce).
- Working experience in a quickly growing, fast-paced start-up environment.
- A natural communicator and fast thinker who feels comfortable speaking with clients via call, live chats, and email.
- A person who is very driven, diligent, and careful.
- Capable of using effective questioning, problem-solving, and grievance redressal techniques.
- Excited and energetic, with a 'can-do' approach.
- A social person who likes establishing client relationships and co-workers.
- A sincere desire to give world-class customer service.
- Capability to operate in a high-pressure, results-oriented setting.
Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London) employer: Mandarin Recruitment
Join a dynamic and innovative financial services company that is at the forefront of the crypto revolution in London. With a vibrant work culture that fosters collaboration and growth, employees are encouraged to develop their skills in a fast-paced environment while enjoying competitive benefits and opportunities for career advancement. As part of a global team, you will play a crucial role in shaping the future of digital finance and delivering exceptional customer service to clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London)
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at crypto companies. Use LinkedIn to connect and engage with them; you never know who might have a lead on a job or can refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of cryptocurrencies and customer service software like Zendesk or Salesforce. Show us that you're not just a candidate but someone who's genuinely interested in the industry and ready to dive in!
✨Tip Number 3
Practice your Mandarin! Since it's a requirement, make sure you're comfortable reading and writing in it. You could even role-play customer service scenarios with a friend to get into the groove of handling client queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source. Don’t forget to highlight your past experiences and how they relate to this fast-paced role!
We think you need these skills to ace Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London)
Some tips for your application 🫡
Show Your Passion for FinTech:When writing your application, let us know why you're excited about the FinTech industry. Share any relevant experiences or interests you have in cryptocurrencies and blockchain to really stand out!
Highlight Your Language Skills:Since Mandarin is a must-have for this role, make sure to showcase your reading and writing abilities in your application. We want to see how you can communicate effectively with our clients!
Demonstrate Your Customer Service Experience:We love candidates who have a knack for customer service! Include examples of your past experiences, especially if you've used software like Zendesk or Salesforce. This will show us you're ready to hit the ground running.
Be Yourself!:Let your personality shine through in your application. We’re looking for someone who’s energetic and has a 'can-do' attitude. Don’t be afraid to show us what makes you unique and how you can contribute to our team!
How to prepare for a job interview at Mandarin Recruitment
✨Know Your FinTech Stuff
Brush up on your knowledge of cryptocurrencies, blockchain, and foreign exchange. The company is all about accelerating crypto acceptance, so showing genuine interest and understanding in these areas will definitely impress them.
✨Master Your Mandarin
Since reading and writing in Mandarin are essential for this role, make sure you practice before the interview. Be ready to demonstrate your language skills, as effective communication is key in customer service.
✨Familiarise Yourself with Customer Service Software
If you have experience with Zendesk or Salesforce, be prepared to discuss it. If not, take some time to learn the basics of these platforms. Showing that you're tech-savvy will give you an edge in a fast-paced environment.
✨Show Off Your People Skills
This role requires a natural communicator who can build relationships with clients and co-workers. Think of examples from your past experiences where you've successfully resolved issues or built rapport, and be ready to share those stories during the interview.
