At a Glance
- Tasks: Manage customer accounts and build strong relationships with supply chain partners.
- Company: Dynamic wholesale food retail company with a focus on customer satisfaction.
- Benefits: Competitive salary, TIER 2 visa sponsorship, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Join a passionate team and make a difference in the food industry.
- Qualifications: Experience in customer service, fluent in English, Mandarin, and Cantonese.
The predicted salary is between 21000 - 22000 £ per year.
Role Purpose
A great opportunity has emerged for a professional customer support supervisor to handle the day-to-day processing of customer accounts while ensuring proactive coordination both internally and externally. Developing working partnerships with main supply chain contacts for the client.
What we need from you:
- Previous experience in a customer service role, preferably with wholesale food retail.
- Working knowledge of Microsoft Office.
- Cross-cultural communication experience.
- Good customer centre related software operation skills and related resource planning tool.
- Fluent speaker and writer in English, Mandarin and Cantonese.
- Excellent relationship-building abilities.
- Good project management and time management abilities.
- Comfortable looking at and acting on data.
- Capability to take ownership and operate under strict deadlines.
- A passion for all things food.
Customer Service Executive (Mandarin / Cantonese speaking, 21k-22k, TIER 2 visa sponsor, Wholesale) employer: Mandarin Recruitment
Join a dynamic team where your passion for food and customer service can truly shine! Our company offers a vibrant work culture that values collaboration and innovation, providing ample opportunities for professional growth and development. Located in a thriving wholesale environment, we support our employees with competitive salaries, TIER 2 visa sponsorship, and a commitment to fostering meaningful relationships both within the team and with our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (Mandarin / Cantonese speaking, 21k-22k, TIER 2 visa sponsor, Wholesale)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service or wholesale food retail. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your language skills! When you get the chance, highlight your fluency in Mandarin and Cantonese during interviews. It’s a massive plus for roles that require cross-cultural communication.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you’ve handled customer issues or managed projects. We want to see how you take ownership and thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Service Executive (Mandarin / Cantonese speaking, 21k-22k, TIER 2 visa sponsor, Wholesale)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service, especially if it's in wholesale food retail. We want to see how you've handled customer accounts and built relationships in the past!
Language Proficiency is Key:Since we're looking for someone fluent in English, Mandarin, and Cantonese, don't forget to showcase your language skills. Whether it's in your cover letter or CV, let us know how you’ve used these languages in a professional setting.
Be Data Savvy:We love candidates who are comfortable with data! If you've got experience using customer centre software or resource planning tools, make sure to mention it. Show us how you can take ownership of data and act on it effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mandarin Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in wholesale food retail. Be ready to share specific examples of how you've handled customer accounts and resolved issues. This will show that you understand the role and can hit the ground running.
✨Show Off Your Language Skills
Since this role requires fluency in Mandarin and Cantonese, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in both languages, so practice beforehand to feel confident.
✨Highlight Your Relationship-Building Skills
Think about times when you've successfully built relationships with clients or colleagues. Share these stories to illustrate your excellent relationship-building abilities. This is crucial for developing partnerships with supply chain contacts, so make it a key part of your pitch.
✨Be Data-Driven
The job mentions acting on data, so come prepared to discuss how you've used data in previous roles. Whether it's tracking customer feedback or managing resources, showing that you can analyse and act on data will set you apart from other candidates.
