At a Glance
- Tasks: Provide top-notch customer support in a dynamic logistics environment.
- Company: Join a Singapore-based logistics company with a global reach.
- Benefits: Competitive salary of £23k and opportunities for professional growth.
- Other info: Flexible working hours and a chance to thrive in a fast-paced industry.
- Why this job: Use your language skills to make a real difference in customer satisfaction.
- Qualifications: Fluent in English and Mandarin, with strong communication skills.
The predicted salary is between 23000 - 23000 £ per year.
We have an opening for a Chinese speaking customer support executive role in a Singapore based logistics and supply chain company offering a salary of up to £23k. The role demands business‑proficient level English and Mandarin speaker who are experienced in working with the airline or freight forwarding.
Job Requirements
- Proficiency in English and Mandarin Chinese at the business level (both written and spoken) (B1 level or above)
- Knowledge of QuickBooks would be a bonus point
- Have a working grasp of the B2B freight procedure
- Microsoft Excel at an intermediate level (familiar with pivot tables, vlookup)
- Strong interpersonal and communication skills (both written and vocal), as well as the ability to maintain positive customer relationships
- Ability to prioritize a diverse workload while meeting tight constraints
- Ability to make sound decisions and find answers to a variety of issues
- Adaptable, inquisitive, and open to change, with a strong commitment to personal and professional growth
- Ability to work flexible hours, including weekends, in order to accommodate airline schedules
- Experience working for an airline or a freight forwarding firm is preferred
- Dealing with freight‑related issues is a plus
Customer Service Executive (Chinese speaking, £23k, Logistics & Supply Chain, London) employer: Mandarin Recruitment
Join a dynamic Singapore-based logistics and supply chain company in London, where we prioritise employee growth and development. Our inclusive work culture fosters collaboration and innovation, offering competitive benefits and flexible working hours to accommodate your lifestyle. With opportunities to enhance your skills in a fast-paced environment, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (Chinese speaking, £23k, Logistics & Supply Chain, London)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry, especially those who speak Mandarin. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, especially in a bilingual context. This will show employers that you're ready to tackle the challenges of the role.
✨Tip Number 3
Show off your skills! If you’ve got experience with QuickBooks or Excel, be sure to highlight that in conversations. Bring examples of how you've used these tools effectively in past roles to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Customer Service Executive (Chinese speaking, £23k, Logistics & Supply Chain, London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the job requirements, so don’t be shy about showcasing your proficiency in both English and Mandarin!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that relate to the airline or freight forwarding industry.
Show Off Your Skills:If you’ve got experience with QuickBooks or Microsoft Excel, make sure to mention it! Highlighting these skills can give you an edge over other candidates, so don’t hold back.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application, and we can’t wait to hear from you!
How to prepare for a job interview at Mandarin Recruitment
✨Brush Up on Your Language Skills
Since the role requires business-proficient English and Mandarin, make sure you practice both languages before the interview. Try to engage in conversations or even do mock interviews with a friend to boost your confidence.
✨Know Your Logistics Basics
Familiarise yourself with the logistics and supply chain industry, especially B2B freight procedures. Understanding key terms and processes will help you answer questions more effectively and show your genuine interest in the field.
✨Show Off Your Tech Savvy
If you have experience with QuickBooks or Microsoft Excel, be ready to discuss it! Brush up on pivot tables and vlookup functions, as these skills could set you apart from other candidates. Maybe even prepare a quick example of how you've used them in past roles.
✨Demonstrate Your Interpersonal Skills
Customer service is all about communication. Prepare examples of how you've maintained positive customer relationships in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
