At a Glance
- Tasks: Manage customer accounts and build strong relationships with supply chain partners.
- Company: Join a leading wholesale food retailer with a vibrant team culture.
- Benefits: Competitive salary, TIER 2 visa sponsorship, and opportunities for growth.
- Other info: Dynamic role with a passion for food and a focus on teamwork.
- Why this job: Be the voice of the brand and make a difference in customer experiences.
- Qualifications: Experience in customer service, fluent in English, Mandarin, and Cantonese.
The predicted salary is between 21000 - 30000 £ per year.
Role Purpose: A great opportunity has emerged for a professional customer support supervisor to handle the day-to-day processing of customer accounts while ensuring proactive coordination both internally and externally. Developing working partnerships with main supply chain contacts for the client.
What we need from you:
- Previous experience in a customer service role, preferably with wholesale food retail.
- Working knowledge of Microsoft Office.
- Cross-cultural communication experience.
- Good customer centre related software operation skills and related resource planning tool.
- Fluent speaker and writer in English, Mandarin and Cantonese.
- Excellent relationship-building abilities.
- Good project management and time management abilities.
- Comfortable looking at and acting on data.
- Capability to take ownership and operate under strict deadlines.
- A passion for all things food.
Customer Service Executive (Mandarin / Cantonese speaking, 21k-30k, TIER 2 visa sponsor, Wholesale) in Burgess Hill employer: Mandarin Recruitment
Join a dynamic team where your passion for food and customer service can truly shine! Our company offers a vibrant work culture that values collaboration and innovation, providing ample opportunities for professional growth and development. With competitive salaries and the unique advantage of being a TIER 2 visa sponsor, we are committed to supporting our employees in achieving their career aspirations while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (Mandarin / Cantonese speaking, 21k-30k, TIER 2 visa sponsor, Wholesale) in Burgess Hill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service or wholesale food retail. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and your language skills. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for food! During interviews, share your experiences and knowledge about the food industry. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive (Mandarin / Cantonese speaking, 21k-30k, TIER 2 visa sponsor, Wholesale) in Burgess Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service, especially in wholesale food retail. We want to see how you've handled customer accounts and built relationships in the past!
Language Proficiency is Key:Since we're looking for someone fluent in English, Mandarin, and Cantonese, don’t forget to showcase your language skills. We love seeing candidates who can communicate effectively across cultures!
Be Data Savvy:Mention any experience you have with data analysis or using customer centre software. We appreciate candidates who can look at data and make informed decisions, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Mandarin Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in wholesale food retail. Be ready to share specific examples of how you've handled customer accounts and resolved issues in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Language Skills
Since this role requires fluency in Mandarin, Cantonese, and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or handle a mock customer query in one of them. Practising this beforehand can really help!
✨Highlight Your Relationship-Building Skills
Think about times when you've successfully built relationships with clients or colleagues. Be ready to discuss how you approach cross-cultural communication and what strategies you use to maintain strong partnerships. This is key for the role, so make it a focal point in your answers.
✨Get Familiar with Data and Tools
Since the job involves looking at data and using customer centre software, make sure you're comfortable discussing any relevant tools you've used in the past. If you have experience with resource planning tools, mention that too! Showing that you can take ownership and work under deadlines will set you apart.
