At a Glance
- Tasks: Represent our hospitality firm and provide top-notch customer service via phone, mail, and web chat.
- Company: Join a non-profit organisation offering affordable lodging in London.
- Benefits: Competitive salary of £23k, with a supportive work environment.
- Other info: Fixed-term contract with opportunities for growth in a dynamic setting.
- Why this job: Make a difference in the hospitality industry while enhancing your communication skills.
- Qualifications: 1-2 years in hospitality, A-Levels preferred, and fluent in Mandarin.
The predicted salary is between 23000 - 23000 £ per year.
We have an exciting opportunity for a Bookings Advisor role in a hospitality firm based in London. The company is a non‑profit organisation that provides one of the best and most economical lodging options in the capital. The primary goal of this position is to represent the firm positively to all internal and external customers via outbound and inbound phone, mail, and web chat while providing great customer service at all times. This is a 9‑month fixed‑term contract position.
Job Responsibilities
- Represent the firm positively to internal and external customers via outbound and inbound phone, mail, and web chat.
- Provide excellent customer service at all times.
Job Requirements
- Minimum 1–2 years of work experience in holiday hospitality business (reservations/customer service).
- A‑Levels or similar qualification (preferred).
- Adaptability to work between 8 a.m. and 6 p.m.
- Ability to multitask.
- Excellent in establishing and maintaining positive and productive working connections across the organisation, as well as effectively communicating in a variety of scenarios.
- Experience working in a fast‑paced setting is a plus.
- Good communication and telephonic skills.
- Excellent command of English, both verbally and in writing.
- Excellent time management, organisational skills and keen eye for detail.
- Advantageous to have experience with ASSD or another reservation system.
- IT literate with Excel and Outlook experience.
- Positive and upbeat, with a positive outlook.
- Advantageous to be fluent in Mandarin.
Bookings Advisor (Mandarin Speaking, £23k, Hospitality, London) employer: Mandarin Recruitment
As a non-profit organisation based in London, we pride ourselves on offering a supportive and inclusive work environment that values every team member's contribution. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within the hospitality sector. Join us to be part of a dedicated team that not only provides economical lodging options but also fosters a culture of positivity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Advisor (Mandarin Speaking, £23k, Hospitality, London)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling calls and chats.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Bookings Advisor (Mandarin Speaking, £23k, Hospitality, London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Bookings Advisor role. Highlight your experience in hospitality and customer service, especially any roles where you’ve handled reservations or worked in a fast-paced environment. We want to see how your skills match what we’re looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've provided excellent customer service in the past, and don’t forget to mention your Mandarin skills if applicable. We love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent command of English. Keep your language clear and professional, but also friendly and upbeat. We want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy! Just follow the prompts and submit your materials.
How to prepare for a job interview at Mandarin Recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its mission. Understand their values and how they operate in the hospitality sector. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations where you resolved issues or made someone’s day better – this will demonstrate your capability in a real-world context.
✨Practice Your Mandarin
As a Mandarin-speaking Bookings Advisor, you’ll need to showcase your language skills. Brush up on relevant vocabulary and phrases related to hospitality and customer service. You might even want to practice a mock conversation in Mandarin to feel more confident during the interview.
✨Be Ready to Multitask
The job requires multitasking between phone calls, emails, and web chats. During the interview, be prepared to discuss how you manage multiple tasks effectively. You could share techniques you use to stay organised and ensure that nothing falls through the cracks, which will highlight your suitability for a fast-paced environment.
