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For Companies At a Glance
- Tasks: Handle VIP requests and maximise sales through up-selling in a luxury hotel environment.
- Company: Prestigious luxury hotel chain in the heart of London.
- Benefits: Health benefits, professional growth opportunities, and a commitment to diversity.
- Why this job: Join a dynamic team and elevate your customer service skills in luxury hospitality.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Full-time role with exciting career development in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
A luxury hotel chain in London seeks a Reservations Executive to join its team. This entry-level position involves answering inquiries, handling VIP requests, and maximizing sales through up-selling.
The ideal candidate possesses communication skills and a passion for customer service. The role offers opportunities for professional growth, health benefits, and a commitment to diversity and inclusion.
Candidates must have the right to work in the UK. This is a full-time position with a focus on business development in hospitality.
VIP Luxury Reservations Specialist employer: Mandarin Oriental
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Luxury Reservations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel chain, be ready to talk about your passion for customer service and how you can handle VIP requests. Make it personal and memorable!
✨Tip Number 3
Show off your skills! If you have any experience with up-selling or handling inquiries, prepare some examples to share during interviews. This will demonstrate your ability to maximise sales and provide top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about diversity and inclusion, so we want to see a variety of candidates bringing their unique skills to the table.
We think you need these skills to ace VIP Luxury Reservations Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences where you went above and beyond to help someone, as this will resonate with our commitment to luxury and satisfaction.
Highlight Your Communication Skills: Since the role involves answering inquiries and handling VIP requests, make sure to showcase your communication skills in your application. Use clear and concise language, and don’t hesitate to include examples of how you've effectively communicated in previous roles.
Tailor Your Application to Us: Take a moment to research our hotel chain and tailor your application to reflect our values and mission. Mention specific aspects of our brand that excite you and how you can contribute to our team’s success in the luxury hospitality sector.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Mandarin Oriental
✨Know Your Luxury
Familiarise yourself with the luxury hotel chain's offerings and values. Understand what sets them apart in the hospitality industry, especially regarding VIP services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Executive, communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios, like handling a VIP request or resolving a customer issue, to demonstrate your ability to communicate effectively during the interview.
✨Highlight Your Customer Service Passion
Prepare examples from your past experiences that showcase your dedication to customer service. Whether it's a part-time job or a volunteer role, be ready to discuss how you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the hotel's commitment to excellence.
✨Prepare for Sales Questions
Since the role involves maximising sales through up-selling, brush up on basic sales techniques. Be ready to discuss how you would approach up-selling in a luxury setting. Think of ways to enhance a guest's experience while also increasing revenue for the hotel.
