Vice President, Global Sales, Europe

Based within the Mandarin Oriental global commercial organisation and based at the London Corporate Head Office, the Vice President of Global Sales - Europe is responsible for leading and driving the global sales strategy across the Group’s European portfolio, with the objective of delivering sustained revenue growth and increased market share. This role requires a highly experienced luxury hospitality sales leader with a strong foundation in on‑property hotel operations, combined with extensive corporate experience leading regional sales teams at a senior level. This background is essential to success in the role.

This role owns the strategic direction, leadership and performance of the Europe Global Sales function, ensuring strong alignment between global sales priorities, regional execution and hotel‑level commercial objectives. It requires a balance of senior sales leadership, commercial planning and hands‑on engagement with key clients and partners. As Vice President of Global Sales - Europe, you will play a critical role in shaping the future of Mandarin Oriental’s global sales strategy, strengthening key relationships, supporting new hotel openings and ensuring the European portfolio is positioned as a high‑performing, sustainable growth channel for the Group, while remaining true to Mandarin Oriental’s luxury positioning and brand values.

As Vice President of Global Sales - Europe, you will be responsible for the following duties:

• Sales Strategy and Planning
  • Develop and execute the global sales strategy for Europe, aligned with Mandarin Oriental’s brand positioning and overall business objectives.
  • Own global and regional key account relationships, engaging directly with C‑level and senior decision‑makers to understand market needs and deliver tailored, high‑value solutions.
  • Lead and execute global and regional contract strategies to secure volume and strategic business.
  • Drive a coordinated approach to large‑scale RFPs to secure outsized commercial impact.
  • Monitor and analyse global and property‑level sales performance metrics, translating insights into clear strategic recommendations.
  • Collaborate closely with Marketing, Revenue Management, Distribution and Brand teams to ensure alignment across all commercial initiatives.
  • Support new hotel openings across Europe by developing pre‑opening sales strategies, building market awareness and establishing key client relationships to ensure strong performance from launch.
• Team Management and Leadership
  • Lead, inspire and manage a geographically dispersed Global Sales team across Europe.
  • Coach, mentor and develop Sales Directors, Associate Directors, Sales Managers, Global Sales Agents and support colleagues to drive performance and long‑term career growth.
  • Set clear performance goals and expectations, providing regular feedback and coaching aligned with business priorities.
  • Foster a collaborative, inclusive and high‑performance culture that reflects Mandarin Oriental’s values and leadership standards.
• Travel and Relationship Management
  • Represent Mandarin Oriental across the annual Global Sales Calendar, industry trade shows, client events and conferences.
  • Build and maintain strong senior‑level relationships with key clients, including corporate accounts, luxury travel agencies, consortia and strategic partners.
  • Lead negotiations for major group, corporate and partnership agreements.
  • Ensure exceptional client experience and satisfaction through effective senior‑level account management.
• Sales Effectiveness and Process Improvement
  • Evaluate the effectiveness of the Global Sales function in partnership with the Vice President, Global Sales, ensuring sales activity and events are used strategically to drive engagement and revenue.
  • Provide insight into sales tools, technologies and CRM systems to enhance productivity, visibility and data‑driven decision‑making.

Expectations and Qualifications

• Bachelor’s degree, preferably in Hotel Management, Business Administration or Marketing.
• 10+ years’ experience in hotels, travel trade or a comparable fast‑paced industry.
• Strong global sales experience, with deep understanding of the European market.
• Proven track record of delivering and exceeding ambitious revenue and growth targets.
• Significant senior sales leadership experience, with the ability to influence, develop and empower high‑performing teams.
• Strong analytical and strategic thinking skills, with the ability to interpret market dynamics and translate insights into action.
• Comfort operating in a fast‑paced, evolving and highly collaborative environment.
• Global mindset with experience working across regions and cultures; additional language skills are an advantage.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.