At a Glance
- Tasks: Join our Spa & Wellness team as a Spa Concierge, ensuring guests have an exceptional experience.
- Company: Mandarin Oriental is a luxury hotel group known for its legendary service and stunning properties worldwide.
- Benefits: Enjoy flexible shifts, wellness programmes, discounts, and the chance to stay at our hotels globally.
- Other info: Must have the right to work in the UK; diverse and inclusive workplace.
- Why this job: Be part of a supportive team in a prestigious environment that values growth and sustainability.
- Qualifications: Experience in luxury spas or reception is preferred; strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
39 hours, 5 days per week
Mandarin Oriental Hyde Park is looking for a Spa Concierge to join our Spa & Wellness team.
SPA CONCIERGE, SPA & WELLNESS
Mandarin Oriental Hyde Park is looking for a Spa Concierge to join our Spa & Wellness team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
As a Spa Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:
- To ensure that a high standard of service is maintained throughout the Spa & Wellness.
- To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offer return guests “re-orientations”.
- To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance.
- Must have the ability to courteously interact and answer all Spa and hotel related questions with guests.
- Complete all daily reception duties as trained by Spa & Wellness Manager/ by Spa Reception and Reservations Manager Create and review SOP’s as assigned by Spa & Wellness Manager/ by Spa Reception and Reservations Manager and make sure they are followed at all times.
As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Spa Concierge candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5-star environment is desirable but not essential.
In return, you will receive an array of iconic benefits, such as:
- Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career
- 3 complimentary nights per year, increasing to 5 with length of service
- Discounted stays at our beautiful properties across the Group
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Colleague Experience Stay in-house with breakfast included upon completed probation
- Friends & Family hotel rate and Spa discount
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Season ticket loan & cycle to work scheme
- £750 recruitment referral bonus
- Free meals on duty & uniform dry‑cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- Subsidized podiatry sessions with our incredible Bastien pedicurists
- Free Life Insurance benefits whilst in service
- Company pension plan
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Social, wellbeing, charity, and sporting events throughout the year
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day
DIVERSITY & INCLUSION
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We’re Fans. Are you?
#J-18808-Ljbffr
Spa Concierge in London employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer, offering a vibrant work culture where Spa Therapists can thrive in a dynamic environment in Greater London. With unique learning and development programs, generous health benefits, and an impressive holiday entitlement of up to 33 days, employees are supported in their professional growth while enjoying a fulfilling career in wellness and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge in London
✨Tip Number 1
Familiarise yourself with the Mandarin Oriental brand and its values. Understanding their commitment to luxury service and sustainability will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Mandarin Oriental. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience in customer service and how you've exceeded guest expectations in previous roles. Be ready to share specific examples that highlight your skills and passion for the spa and wellness industry.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts. Since the role requires working weekends and bank holidays, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Spa Concierge in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in luxury spa environments or reception roles. Emphasise your customer service skills and any previous work in a 5-star setting, as this will resonate with the hiring team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the spa and wellness industry. Mention specific experiences where you exceeded guest expectations and how you embody the values of integrity and teamwork.
Highlight Communication Skills:Since excellent communication is key for a Spa Concierge, provide examples in your application that demonstrate your verbal and written communication skills. This could include handling guest inquiries or managing reservations effectively.
Showcase Flexibility and Team Spirit:Mention your ability to work flexible hours and your experience working in a team. Highlight any situations where you collaborated with colleagues to enhance guest experiences, as this aligns with the company’s values.
How to prepare for a job interview at Mandarin Oriental
✨Show Your Passion for Luxury Service
As a Spa Concierge, your enthusiasm for providing exceptional service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles, especially in luxury environments.
✨Demonstrate Your Team Spirit
This role requires collaboration with various team members. Highlight experiences where you successfully worked as part of a team, showcasing your ability to contribute positively to a group dynamic.
✨Familiarise Yourself with Spa Operations
Understanding the specific duties of a Spa Concierge is crucial. Research common spa systems and procedures, such as booking systems and guest check-in processes, so you can speak confidently about them during the interview.
✨Embrace the Growth Mindset
The company values a growth mindset, so be ready to discuss how you've learned from past experiences or challenges. Share your commitment to continuous improvement and how you plan to develop your skills in this role.
