Senior Waiter

Senior Waiter, Food & Beverage

Mandarin Oriental Mayfair brings an exceptional world of luxury service to the heart of London. The Senior Waiter will join a vibrant and dynamic Food & Beverage team, embodying integrity, respect and a growth mindset.

Shift Pattern

(40 hours, 5 days per week)

Responsibilities

• Excellent knowledge of all food and beverage items served.
• Communicating effectively with kitchen and all F&B team.
• Meeting, greeting and seating guests in a professional and efficient manner.
• Presenting the menus and venue concept and take food and beverage orders.
• Coordinating all aspects of the service of food and beverages together with the Manager efficiently and accurately.
• Performing all duties related to restaurant opening and closing shifts.

As a Senior Waiter, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

Our Commitment to You

• Learning & Development – Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additional attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans – When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

Sustainability at Mandarin Oriental

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.