At a Glance
- Tasks: Manage Salesforce/Delphi systems to boost sales productivity and revenue growth.
- Company: Join the luxurious Mandarin Oriental team, known for exceptional service and innovation.
- Benefits: Enjoy learning opportunities, wellness programmes, and global hotel stays.
- Other info: Work in a dynamic, globally connected environment with excellent career growth.
- Why this job: Be a key player in transforming sales processes and driving success.
- Qualifications: 2-3 years in sales operations with strong Salesforce/Delphi knowledge.
The predicted salary is between 33075 - 40425 £ per year.
- Mandarin Oriental is looking for a
- Sales Systems & Revenue Enablement Administrator to join our
Global Sales team.
London, Hong Kong or Frankfurt , depending on the successful candidate's location and existing right to work status.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?
Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.
Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About The Job
MOHG is seeking a
Sales Systems & Revenue Enablement Administrator to act as the global point of contact for Salesforce/Delphi and related commercial sales platforms.
This role ensures our sales systems do more than operate effectively: they enable better selling, stronger pipeline discipline, improved data quality, faster decision-making and measurable revenue growth across hotels and global sales offices.
The individual will combine strong system administration capability with a commercial mindset, using CRM insights, automation, user adoption, training and process optimisation to help sales teams spend more time selling and make better decisions.
The role will support Delphi installations, ongoing platform maintenance, data governance, reporting, training and continuous improvement, while partnering closely with Sales, Revenue Management, Distribution, IT, Finance, hotel commercial teams and external vendors.
The successful candidate will be passionate about enabling global best practices, improving CRM adoption, translating business needs into practical system solutions and embedding repeatable processes that improve sales effectiveness, revenue visibility and commercial performance
Sales Systems & Revenue Enablement Administrator, you will be responsible for the following duties:
- Sales systems ownership: Act as the global business administrator and point of contact for Salesforce/Delphi and connected sales platforms, ensuring the tools are configured, governed and continuously improved to support current commercial priorities.
- Revenue enablement and sales support: Partner with hotels and global sales teams to identify opportunities to improve sales productivity, pipeline visibility, account planning, conversion and revenue generation through better system use and actionable insights.
- CRM adoption and field enablement: Drive adoption of Salesforce/Delphi as a practical sales tool through training, coaching, user guidance, best-practice documentation and support for sales leaders and sellers.
- New hotel openings, rebrandings and takeovers: Support system setup, onboarding and adoption for new or transitioning properties, ensuring local teams are equipped to use the platform effectively from launch.
- Commercial process optimisation: Design, maintain and improve standard operating procedures for Delphi access and usage, including Global. fdc, Delphi. fdc, Meeting Broker, i Plan, interfaces and related workflows, with a focus on consistency, efficiency and revenue impact.
Data governance and revenue visibility: Own account, opportunity and activity data standards to enable accurate reporting, room revenue tracking, segmentation, forecasting support and meaningful commercial analysis across Salesforce, HMS and related systems.
- Reporting and insights: Develop and maintain reports, dashboards and data views that help sales leaders and hotel teams understand performance, identify gaps, prioritise opportunities and support commercially sound decision-making.
- Automation and system enhancements: Stay current with system releases, automation opportunities, AI-enabled functionality and improved workflows that reduce manual effort, increase data quality and improve the seller experience.
- Integration and stakeholder alignment: Work closely with owners of connected systems including HMS, DV, GDS, Syn Xis and other commercial platforms to ensure clean handoffs, reliable data flow and joined-up outcomes.
- Vendor and release support: Support the Sales Systems Manager in vendor coordination, release testing, issue resolution, enhancement prioritisation and documentation of system changes.
- Ongoing data quality management: Lead regular audits, cleansing, deduplication and mapping reviews to improve data accuracy, reduce friction and increase trust in sales reporting.
- Strategic and ad-hoc projects: Contribute to functional reporting, sales excellence initiatives, commercial transformation projects and other priorities that improve sales effectiveness and revenue performance.
Sales Systems & Revenue Enablement Administrator, we expect from you
- Minimum 2–3 years’ experience in sales operations, revenue operations, commercial systems, distribution or a related function, ideally within luxury hospitality or a multi-property environment.
- Strong working knowledge of Salesforce and/or Delphi, with the ability to translate business requirements into practical system configuration, process improvements and user support.
- Commercially minded, with an understanding of sales processes, pipeline management, account planning, activity tracking and revenue performance drivers.
- Strong analytical capability, with experience using CRM data, dashboards and reporting to identify trends, support decisions and improve sales effectiveness.
- Confident supporting system adoption, training and change management across diverse stakeholder groups, including hotel teams, global sales colleagues and senior commercial leaders.
- Strong understanding of data governance, CRM hygiene, user access, integrations, release testing and system documentation.
- Curious about technology, automation and AI-enabled tools, with the ability to assess how new functionality can improve productivity, data quality and revenue outcomes.
- Self-starter with strong problem-solving skills and the ability to take an issue or improvement opportunity from diagnosis through to implementation.
- Comfortable working in an agile, fast-moving and globally connected environment with multiple stakeholders and priorities.
- Excellent written and spoken communication skills, with the ability to explain technical topics in a clear, practical and commercially relevant way.
- Salesforce Administrator Certification or equivalent CRM/system administration experience is a distinct advantage.
- Fluent English; Mandarin or other languages an advantage.
- Our Commitment To You
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Co lle gate Wellness.
Finding the right work-life balance is important.
Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role
We are Fans. Are you?
#J-18808-Ljbffr
Sales Systems & Revenue Enablement Administrator employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer, offering a vibrant work culture where Spa Therapists can thrive in a dynamic environment in Greater London. With unique learning and development programs, generous health benefits, and an impressive holiday entitlement of up to 33 days, employees are supported in their professional growth while enjoying a fulfilling career in wellness and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Systems & Revenue Enablement Administrator
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Systems & Revenue Enablement Administrator at Mandarin Oriental, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mandarin Oriental. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Systems & Revenue Enablement Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Systems & Revenue Enablement Administrator
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mandarin Oriental:When writing your cover letter, make sure to tailor your message specifically for Mandarin Oriental. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mandarin Oriental
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mandarin Oriental that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mandarin Oriental that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mandarin Oriental’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
