Room Attendant

Join to apply for the Room Attendant role at Mandarin Oriental Hyde Park, London.

Responsibilities:

• Consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas.
• Ensure the appropriate level of security for all guest belongings to create a feeling of comfort and confidence for guests.
• Keep the uniform clean, presentable and in good condition, demonstrating a professional image for guests.
• Ensure all guest rooms are cleaned, stocked and maintained to the standard required.
• Report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.

Shift Patterns:

• Rotating shift basis, Monday to Sunday, 39 hours a week.
• Flexible shift patterns vary from morning to evening (including weekends and bank holidays).
• An additional evening shift pattern is available from Monday to Sunday, 20 hours over 5 days a week.

Qualifications:

• Previous experience in a similar role, ideally in a luxury environment.
• Excellent attention to detail.
• Ability to work under pressure.
• A genuine interest in providing outstanding service to our guests.

Our Commitment To You:

• Learning & Development programmes to grow your career.
• MOstay programme: complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Wellness benefits for a work‑life balance.
• Retirement Plans based on length of service and role.
• Discounts and deals with over 500 retailers, discounted gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Special MO discounted rate at Anytime Fitness gyms across the world.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in‑house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London:

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture. We strive for a better future by protecting the environment, people and communities and by implementing initiatives such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction.

Diversity & Inclusion:

We believe a diverse and inclusive culture is better for everyone. All colleagues are treated fairly, with respect, and given equal opportunities, while we maintain a zero tolerance policy for bullying, intimidation, discrimination and harassment.

Eligibility to Work in the UK:

All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.