At a Glance
- Tasks: Lead a dynamic restaurant team to deliver exceptional service and drive business success.
- Company: Join the prestigious Mandarin Oriental Hotel Group, known for luxury and excellence.
- Benefits: Enjoy discounts, healthcare, exciting learning opportunities, and a vibrant work culture.
- Other info: Opportunities for career growth and involvement in exciting projects.
- Why this job: Make a real impact in a renowned establishment while developing your leadership skills.
- Qualifications: 5+ years of experience in a similar role required.
The predicted salary is between 50000 - 60000 £ per year.
It is the mission and intent of this position that the incumbent will be responsible for the leadership of the restaurant to take exemplary care for our guests and colleagues alike, to drive service excellence and deliver our business objectives and financial success.
Responsibilities
- Managing and directing the restaurant service team on a daily basis to ensure the operation delivers consistent excellence, exceeding industry norms to always be ahead of the market and be recognised through awards and accolades accordingly.
- Daily liaison and partnership with the Head Chef / culinary team to share information, best practice and ensure a harmonious relationship between culinary and service teams, resolving any concerns after and not during service.
- Ensuring appropriate processes and systems are in place to deliver both revenue and profit margins as per budget and forecast projections.
- Approving/proposing menus, pricing, and promotional events for the restaurant in order to maximise revenue generating opportunities.
- Being cognisant of quality & cost control through close liaison with the Purchasing & Logistics Director.
- Holding overall responsibility for the wine and beverage stock and conducting regular spot checks after the stocktake to ensure all MOHG P&Ps are followed.
- Ensuring profitability through controlling food and beverage cost, menu pricing, payroll cost and any other costs related to the restaurant.
- Managing and having oversight of the reservations process to maximise numbers, website content and driving bookings through the most cost effective channels.
- Having an integral involvement in the development of the business and the service provided.
- Liaising, overseeing and managing any projects such as investment or refurbishments etc.
Qualifications
The successful candidate will have 5+ years of experience in a similar role.
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Recognised for creating some of the world's most sought‑after properties, the Group provides 21st century luxury with oriental charm.
Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Equal Opportunity Employer
Mandarin Oriental Hyde Park, 66 Knightsbridge, London SW1X 7LA, United Kingdom.
Please note applicants should apply directly via our careers website; no outside support is required from recruitment agencies for this position due to the hotel having its own in-house proactive recruitment team.
We provide a comprehensive Benefits Package which includes access to our benefits platform with over 800 discount retailers, guest hotel experience for employees, discounted room nights & F&B outlets, healthcare provisions, holidays including bank & public holidays, an exciting range of learning and development programmes, regular colleague social and wellbeing events, opportunities for promotion and transfer across the group.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental
Don't be shy about reaching out to Mandarin Oriental directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
