At a Glance
- Tasks: Lead the front office team to ensure exceptional guest experiences at our luxury hotel.
- Company: Join the prestigious Mandarin Oriental Mayfair, known for its legendary service and luxury.
- Benefits: Enjoy competitive pay, wellness programmes, and unique learning opportunities.
- Other info: Embrace diversity and sustainability while enjoying career growth in a supportive environment.
- Why this job: Be part of a dynamic team that values growth, integrity, and personalised service.
- Qualifications: Experience in hospitality and a passion for delivering outstanding customer service.
The predicted salary is between 28800 - 43200 £ per year.
Mandarin Oriental Mayfair, London is looking for a Reception Supervisor to join our Front Office department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About The Job
Based at the Mandarin Oriental Mayfair, London within the Front Office department, the Reception Supervisor is responsible for ensuring overall guest satisfaction. Acting as an ambassador for the brand and delivering a warm and personalised experience to our guests.
Responsibilities
- To handle all arrivals and departures in an efficient manner, providing our guests with a personalised, warm and welcoming experience, including a tailored rooming experience.
- To act as an in-house guest ambassador by establishing a personal and tailored service, inputting any preferences and useful guest information into their profile.
- To make decisions and take appropriate action on any challenges, problems, conflicts and emergencies in the hotel, escalating these as appropriate and efficiently logging them.
- To monitor rooms status together with housekeeping, reservations and maintenance in order to handle guests’ requirements effectively.
Our commitment to you
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
- MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.
- Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Access to Hospitality Action’s Employee Assistance Programme.
Sustainability at Mandarin Oriental
Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All opportunities, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion, should be treated fairly and with respect. Everyone should be given equal opportunities and valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination, or harassment will be tolerated.
Eligibility to work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Supervisor employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer, offering a vibrant work culture where Spa Therapists can thrive in a dynamic environment in Greater London. With unique learning and development programs, generous health benefits, and an impressive holiday entitlement of up to 33 days, employees are supported in their professional growth while enjoying a fulfilling career in wellness and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Mandarin Oriental. A friendly chat can lead to insider tips or even a referral!
✨Tip Number 2
Show off your personality during interviews! The Reception Supervisor role is all about creating warm and personalised experiences for guests, so let your charm and enthusiasm shine through.
✨Tip Number 3
Research the hotel’s values and culture. Understanding Mandarin Oriental's commitment to exceptional service and sustainability will help you align your answers with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in being part of the #MOfamily.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and authenticity can make a big difference.
Tailor Your Application:Make sure to customise your application for the Reception Supervisor role. Highlight your relevant experience and skills that align with our values of integrity, respect, and teamwork. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mandarin Oriental
✨Know the Brand Inside Out
Before your interview, dive deep into the Mandarin Oriental brand. Understand their values, mission, and what sets them apart in the luxury hospitality sector. This knowledge will help you demonstrate your alignment with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest-Centric Approach
As a Reception Supervisor, your role revolves around guest satisfaction. Prepare examples from your past experiences where you went above and beyond to ensure a positive guest experience. Highlight your ability to handle challenges and conflicts with grace, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Collaboration
The job description mentions thriving in a team environment. Be ready to discuss how you've successfully collaborated with colleagues in previous roles. Share specific instances where teamwork led to improved guest experiences or operational efficiency, showcasing your commitment to collective success.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, growth opportunities, and sustainability initiatives. This not only shows your interest but also helps you gauge if the company aligns with your values and career aspirations.
