At a Glance
- Tasks: Deliver exceptional customer service and assist guests with their requests.
- Company: Join the luxurious Mandarin Oriental Hotel Group, known for its legendary service.
- Benefits: Enjoy flexible shifts, health benefits, and unique learning opportunities.
- Other info: Embrace a culture of diversity, inclusion, and sustainability.
- Why this job: Be part of a dynamic team in a vibrant hotel environment.
- Qualifications: Passion for customer service and ability to work night shifts.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Night Concierge to join our vibrant and dynamic Rooms Division team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.
Responsibilities
- Natural passion towards customer service
- Being able to assist with Guest Requests
- Reconciling the on‑site parking with the carpark log sheet.
- Checking arrival and departure reports to anticipate guests needs.
- Greeting our guests, residents and visitors on both arrival and departure courteously and professionally
- Enthusiastically delivering outstanding customer service
As a Night Concierge, you will be working on a rotating night shift basis, Monday to Sunday, 40 hours a week (including weekends and bank holidays), so flexibility is required where applicable.
Our Commitment to You
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Increased holiday entitlement with Length of Service, up to 33 days off
- Access to Hospitality Action’s Employee Assistance Programme
Sustainability at Mandarin Oriental
Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Eligibility to work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We’re Fans. Are you?
Night Concierge employer: Mandarin Oriental
Mandarin Oriental Mayfair, London is an exceptional employer that prioritises employee growth and wellbeing, offering tailored learning and development programmes to help you thrive in your career. With a commitment to work-life balance, generous holiday entitlements, and unique benefits like the MOstay programme for complimentary hotel stays, you'll find a supportive and inclusive work culture that values diversity and sustainability. Join us in creating legendary experiences in a luxurious environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mandarin Oriental's values and mission. This way, you can show how your passion for customer service aligns with their commitment to exceptional experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your integrity and respect in real-life scenarios, especially in a hospitality setting.
✨Tip Number 3
Dress to impress! As a Night Concierge, first impressions matter. Choose an outfit that reflects professionalism and fits the luxurious vibe of Mandarin Oriental. You want to look the part before you even say a word!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for guests in the past. We want to see that you genuinely care about making people's experiences exceptional.
Be Professional and Courteous:Remember, as a Night Concierge, you'll be the face of our hotel during the night shift. Use a professional tone in your application and highlight your ability to greet guests warmly and handle requests with grace. This sets the right vibe from the get-go!
Flexibility is Key:Since this role involves working nights, weekends, and bank holidays, make sure to mention your availability in your application. We appreciate candidates who are flexible and ready to embrace the unique schedule of a Night Concierge.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to complete your application. Plus, we love seeing applications come through our official channels!
How to prepare for a job interview at Mandarin Oriental
✨Know Your Customer Service Inside Out
As a Night Concierge, customer service is your bread and butter. Brush up on the key principles of exceptional service and think of examples from your past experiences where you went above and beyond for a guest. This will show your passion and commitment to creating memorable experiences.
✨Familiarise Yourself with the Hotel
Do your homework on Mandarin Oriental Mayfair and its unique offerings. Understand their values, sustainability efforts, and what sets them apart in the luxury hotel market. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, like dealing with difficult guests or managing multiple requests at once. Think through potential situations and how you would respond, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Flexibility and Team Spirit
Since this role involves night shifts and teamwork, be ready to discuss your availability and how you thrive in collaborative environments. Share examples of how you've worked well with others to achieve common goals, highlighting your adaptability and commitment to the team's success.
