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- Tasks: Manage reservations, greet guests, and deliver exceptional service in a luxury setting.
- Company: Join a prestigious luxury hotel group known for outstanding guest experiences.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Why this job: Be part of a team that creates unforgettable experiences for guests.
- Qualifications: Customer service experience or hosting background in hospitality is preferred.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
A luxury hotel group is seeking a Host to join our team at The Aubrey. This role involves managing reservations, greeting guests, and ensuring exceptional service.
Ideal candidates will have prior experience in customer service or as a host in a prestigious hospitality setting. Flexibility for varying shifts is key, as responsibilities span evenings and weekends.
Join us in providing a memorable dining experience.
Luxury Hotel Host — Guest Experience & Reservations employer: Mandarin Oriental
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Hotel Host — Guest Experience & Reservations
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be flexible and ready to adapt! Since the role involves varying shifts, emphasise your willingness to work evenings and weekends. This shows you're committed to providing exceptional service whenever needed.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Aubrey.
We think you need these skills to ace Luxury Hotel Host — Guest Experience & Reservations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your customer service skills and how you can bring that passion to The Aubrey.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight any relevant experience in luxury settings and emphasise your ability to manage reservations and provide exceptional guest experiences. We appreciate attention to detail!
Be Clear About Your Availability: Since the role requires flexibility with shifts, be upfront about your availability in your application. Let us know when you can work evenings and weekends, as this will help us understand how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Aubrey!
How to prepare for a job interview at Mandarin Oriental
✨Know the Company Inside Out
Before your interview, do some homework on The Aubrey and its luxury offerings. Familiarise yourself with their values, services, and any recent news. This will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about guest experience, be ready to share specific examples from your past roles where you went above and beyond for a customer. Highlighting your ability to handle difficult situations with grace will demonstrate that you're the perfect fit for a prestigious hospitality setting.
✨Flexibility is Key
Make sure to express your willingness to work varying shifts, including evenings and weekends. You might even want to mention any previous experiences where you successfully adapted to changing schedules or demands, showing that you can thrive in a dynamic environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
