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For Companies At a Glance
- Tasks: Handle VIP requests and maximise sales through up-selling in a luxury hotel environment.
- Company: Join a prestigious luxury hotel chain in the heart of London.
- Benefits: Enjoy health benefits, professional growth opportunities, and a commitment to diversity.
- Why this job: Be part of a dynamic team that values customer service and personal development.
- Qualifications: Strong communication skills and a passion for delivering exceptional customer experiences.
- Other info: Full-time role with exciting career prospects in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
A luxury hotel chain in London seeks a Reservations Executive to join its team. This entry-level position involves answering inquiries, handling VIP requests, and maximizing sales through up-selling. The ideal candidate possesses communication skills and a passion for customer service.
The role offers opportunities for professional growth, health benefits, and a commitment to diversity and inclusion. Candidates must have the right to work in the UK. This is a full-time position with a focus on business development in hospitality.
VIP Luxury Reservations Specialist in London employer: Mandarin Oriental
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Luxury Reservations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing scenarios with friends or family. This will help you feel more confident when handling inquiries and VIP requests.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to interview, share stories that highlight your love for customer service and how you’ve gone above and beyond in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace VIP Luxury Reservations Specialist in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch service. Share any experiences where you went above and beyond for a customer, as this will resonate with our commitment to luxury and excellence.
Highlight Your Communication Skills: As a Reservations Executive, clear communication is key. Make sure your application reflects your ability to convey information effectively. Use concise language and check for clarity to ensure we can see your skills shining through.
Tailor Your Application to Us: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our hotel chain. Mention specific aspects of our brand that excite you and how you can contribute to our team’s success in handling VIP requests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mandarin Oriental
✨Know Your Luxury
Familiarise yourself with the luxury hotel chain's offerings and values. Understand what sets them apart in the hospitality industry, especially regarding VIP services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Executive, communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios, like handling a VIP request or resolving a customer issue, to demonstrate your ability to communicate effectively during the interview.
✨Highlight Your Customer Service Passion
Prepare examples from your past experiences that showcase your dedication to customer service. Whether it's a part-time job or a volunteer role, be ready to discuss how you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the hotel's commitment to excellence.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, opportunities for professional growth, or their approach to diversity and inclusion. This not only shows your enthusiasm for the position but also helps you determine if the company is the right fit for you.
