At a Glance
- Tasks: Lead a dynamic team in delivering exceptional spa experiences and managing daily operations.
- Company: Join the iconic Mandarin Oriental Hyde Park, a symbol of luxury and excellence.
- Benefits: Enjoy career progression, discounts, complimentary stays, and wellness perks.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Be part of a prestigious brand while making a real impact on guest satisfaction.
- Qualifications: NVQ Level 2 in Beauty Therapy and experience in luxury service preferred.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a Spa Treatment Manager to join our iconic Spa & Wellness team. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
Responsibilities
- Perform in a professional manner with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Director.
- Deal daily with guest complaints, therapist needs, telephone calls and reception duties.
- Complete spa tours to review standards, procedures and operational status.
- Coordinate scheduling of rotas, annual leave and bank holiday entitlement for Treatment Supervisor and Therapists.
- Review treatment rooms which include treatment trolley, closet millwork, linens, treatment beds equipment upkeep daily to ensure all standards are met.
- Motivate retail sales and ensure that all sales are recorded accurately.
- Read through emails regarding spa, meetings, groups and VIPs.
As a Spa Treatment Manager you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications
- NVQ Level 2 and above in Beauty Therapy and a proven track record of service excellence in a spa environment. Experience in a luxury service environment is an advantage.
Benefits
- Excellent career progression with an iconic, luxury, global hotel brand.
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
- 3 complimentary nights per year, increasing to 5 with length of service.
- Discounted stays at our beautiful properties across the Group.
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
- 50% F&B & Spa discount.
- Complimentary Westfield Healthcare cash plan, children added at no extra cost.
- Colleague Experience Stay in house with breakfast included upon completed probation.
- Friends & Family hotel rate and spa discount.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry‑cleaning services.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Subsidized podiatry sessions with our incredible Bastien pedicurists.
- Free Life Insurance benefits while in service.
- Company pension plan.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition Programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
DIVERSITY & INCLUSION
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Treatment Manager in London employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer, offering a vibrant work culture where Spa Therapists can thrive in a dynamic environment in Greater London. With unique learning and development programs, generous health benefits, and an impressive holiday entitlement of up to 33 days, employees are supported in their professional growth while enjoying a fulfilling career in wellness and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Treatment Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental
Don't be shy about reaching out to Mandarin Oriental directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Treatment Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
