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For Companies At a Glance
- Tasks: Lead global OTA strategy to boost revenue and brand visibility.
- Company: Join the prestigious Mandarin Oriental, known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, wellness programmes, and unique travel perks.
- Why this job: Make a real impact in a dynamic environment with a focus on luxury experiences.
- Qualifications: Experience in hospitality marketing and strong relationship-building skills required.
- Other info: Collaborative culture with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Mandarin Oriental is looking for a Senior OTA Operations Manager to join our Group Distribution & Reservations team.
About The Job
Based at the Mandarin Oriental Corporate Office within the Group Distribution & Reservations Department in Holborn London, the Senior OTA Operations Manager owns and executes the global OTA strategy to drive incremental revenue growth, enhance brand visibility and ensure optimal performance across all OTA channels. This is a senior role requiring both strategic thinking and hands‑on execution across commercial, marketing and operational initiatives.
Responsibilities
- Strategic OTA Leadership and Execution: Define and execute the global OTA strategy in alignment with brand, revenue and distribution goals, and align OTA strategy to commercial ecosystem performance. Act as the primary contact for key OTA partners, fostering high‑impact relationships and leading joint business planning. Negotiate commercial agreements and commission structures, ensuring optimal terms for the group. Develop co‑branded and data‑driven marketing activations with OTA partners, focusing on incremental reach and brand‑led differentiation.
- Performance Management and Growth Optimisation: Monitor and analyse OTA performance metrics to identify growth opportunities and to set KPIs for hotels. Execute initiatives to improve visibility, conversion and revenue. Partner with Revenue Management leadership to ensure OTA strategies are integrated with pricing and inventory optimisation. Partner with BI and CRM teams to analyse OTA guest profiles and post‑stay conversion into direct channels. Leverage first‑party data to target high‑value OTA audiences and evaluate cross‑channel impact.
- Profitability and Brand Integrity: Investigate and resolve Best Rate Promise claims directly, coordinating with hotels and OTA partners. Proactively monitor rate parity issues and take corrective action within legal and brand guidelines. Champion the use of tools, such as ForNova, ensuring adoption, training and continuous improvement across properties. Ensure OTA promotions support luxury positioning and long‑term value. Balance commercial performance with brand presentation and rate integrity to maintain premium positioning.
- Marketing and Campaign Execution: Plan and execute OTA marketing campaigns at global or regional levels. Oversee vendor‑led co‑branded campaigns that project brand storytelling and emotional connection. Coordinate with internal marketing teams to ensure brand consistency across OTA platforms. Evaluate campaign performance and adjust strategies to optimise visibility and conversion.
- Cross‑Functional and Commercial Collaboration: Work closely with Distribution, Revenue, Marketing and Operations teams to ensure OTA strategies are integrated into broader commercial plans. Provide OTA insights and market trends to inform decision‑making across departments. Lead OTA setup and onboarding for new properties, ensuring a smooth and effective launch.
Qualifications
- Bachelor’s degree in business, hospitality, marketing or related subject.
- Excellent communication and relationship building abilities.
- Understanding of luxury brand marketing and storytelling within OTA environments.
- Experience using first‑party data for targeting and segmentation.
- Ability to connect OTA performance to customer lifetime value metrics.
- Proficiency of OTA extranets, channel managers and CRS systems.
- Experience with rate parity tools, such as ForNova or OTA Insights.
- Data‑driven mindset with high attention to detail.
- Proven capability in cross‑department collaboration (Revenue, Brand, CRM, BI).
- Strong problem‑solving skill and a proactive mindset.
- Ability to prioritise, perform multiple duties and track process.
- Must be a team player who can work in a fast‑paced environment and has a collaborative approach.
- Able to develop new techniques and best practices.
Our Commitment to You
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Senior OTA Operations Manager in London employer: Mandarin Oriental
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior OTA Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend hospitality events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its OTA strategies. We want to see you shine, so come armed with insights and questions that show you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior OTA Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior OTA Operations Manager role. Highlight your strategic thinking and hands-on execution abilities, as these are key for us at Mandarin Oriental.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the hospitality industry and how your background in OTA strategy can drive revenue growth for our brand.
Showcase Your Data Skills: Since this role involves analysing performance metrics and leveraging first-party data, be sure to mention any relevant experience you have with data-driven decision-making. We love candidates who can connect the dots between data and customer value!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our Group Distribution & Reservations team.
How to prepare for a job interview at Mandarin Oriental
✨Know Your OTAs Inside Out
Before the interview, make sure you research the key OTA partners that Mandarin Oriental works with. Understand their strengths, weaknesses, and how they align with the brand's goals. This will show your strategic thinking and readiness to take on the role.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data in previous roles to drive performance. Bring examples of how you've analysed metrics to identify growth opportunities or optimise revenue. This is crucial for a data-driven position like this one.
✨Demonstrate Cross-Functional Collaboration
Think of specific instances where you've worked with different departments, such as Revenue, Marketing, or Operations. Highlight how you facilitated communication and collaboration to achieve common goals. This will illustrate your ability to work in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges, like resolving rate parity issues or launching a new property. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your problem-solving skills.
