At a Glance
- Tasks: Welcome guests and ensure a smooth front desk experience at our luxury hotel.
- Company: Join the prestigious Mandarin Oriental Mayfair, known for exceptional service and luxury.
- Benefits: Enjoy competitive pay, health perks, and discounts at over 700 retailers.
- Other info: Flexible shifts with opportunities for growth and development in a vibrant environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
Mandarin Oriental Mayfair is looking for a Front Office Executive to join our Rooms Division team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Based at the Mandarin Oriental Mayfair within the Rooms Division Department in London, the Front Office Executive is responsible for the smooth running of the front of house desk. Acting as an ambassador for the brand and delivering a warm and personalised experience to our guests and residents. The Front Office Executive reports to the Room Division Manager.
Responsibilities:- Warmly welcoming our guests to Mandarin Oriental service standards.
- Performing check-in and check-out duties alongside daily Front Office administrative tasks all to Mandarin Oriental’s standards.
- Interacting confidently with our guests promoting our services and facilities.
- Curiosity about what is happening within the Hotel and surrounding area.
- Liaising with other departments to ensure good communication is kept and overall service is sleek.
Working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.
Our Commitment to You:- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits package.
- Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London.
- Discounts at 700+ Retailers & Supermarkets.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Eligibility to Work in the UK:Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Front Office Executive in London employer: Mandarin Oriental
Mandarin Oriental Mayfair is an exceptional employer that prioritises employee growth and wellbeing, offering tailored learning and development programmes to help you thrive in your career. With a commitment to work-life balance, the hotel provides generous benefits including the MOstay programme for complimentary stays, health and wellness initiatives, and competitive salaries, all within the vibrant atmosphere of Mayfair. Join a diverse and inclusive team where your contributions are valued, and experience the luxury of working in one of the world's most prestigious hotel groups.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Executive in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mandarin Oriental Mayfair. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their #MOfamily.
✨Tip Number 2
Practice your people skills! As a Front Office Executive, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in welcoming guests and handling inquiries. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your flexibility! Since the role involves various shifts, be ready to discuss your availability. Highlight any previous experience working in similar environments where adaptability was key. This will demonstrate that you're ready to embrace the dynamic nature of the job.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. By applying directly, you’ll not only streamline your application but also show your enthusiasm for joining the Mandarin Oriental team. Plus, it’s super easy to do!
We think you need these skills to ace Front Office Executive in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Mandarin Oriental brand.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front Office Executive role. Mention specific responsibilities from the job description that excite you and how you can contribute to our team.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. We’re looking for someone who can communicate effectively with our guests, so show us you can do that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing company culture!
How to prepare for a job interview at Mandarin Oriental
✨Know the Brand Inside Out
Before your interview, dive deep into Mandarin Oriental's values and service standards. Familiarise yourself with their commitment to luxury and exceptional guest experiences. This will help you demonstrate your alignment with their ethos during the interview.
✨Showcase Your Customer Service Skills
As a Front Office Executive, your ability to provide warm and personalised service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will highlight your suitability for the role.
✨Embrace Flexibility
Given the rotating shift patterns, be ready to discuss your availability and willingness to work various shifts, including weekends and bank holidays. Showing that you're adaptable will impress the interviewers and demonstrate your commitment to the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel and its operations. Inquire about the team dynamics within the Rooms Division or how they ensure seamless communication between departments. This shows your curiosity and genuine interest in contributing to their success.
