Director of Sales - The Americas in London

39 hours, 5 days per week

Mandarin Oriental Hotel Group is an award‑winning owner and operator of luxurious hotels, resorts and residences in prime destinations worldwide, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage while representing the cutting‑edge of luxury experiences. Mandarin Oriental Hyde Park is London’s most iconic address and offers a world of oriental luxury and attentive service that centres around our guests.

Responsibilities

• Building and strengthening relationships with existing and new clients to grow business, shift market share and increase exposure for the property and the Mandarin Oriental Brand.
• Being the subject matter expert and thought leader on the assigned market or segment.
• Analysing, evaluating and monitoring account production and implementing sales action plans aligned with the annual marketing plan to meet sales team goals.
• Planning, participating in and coordinating sales calls, familiarisation trips, site inspections and hosted entertainment functions.
• Creating and implementing short‑ and long‑term marketing strategies to meet sales team goals and maintain or grow the property’s market share position.

Qualifications

To be a successful candidate, you will have strong organisational and multitasking skills, a keen eye for detail, excellent written and verbal communication and interpersonal skills, and be confident in handling client enquiries and building positive relationships. Ideal candidates will thrive in a fast‑paced environment with competing priorities and will be proactive team players with a flexible, solutions‑focused approach.

Benefits

• Learning & Development – unique programmes at various stages of your career.
• MOstay – complimentary nights and attractive rates for you and loved ones.
• Health & Wellness – a variety of global health benefits and wellness programmes.
• Retirement Plans – tailored plans based on length of service and role.
• Discounts – access to over 500 high‑street retailers, gyms and travel deals.
• 50% F&B & Spa discount on property.
• Special MO discounted rates at Anytime Fitness gyms (£30 per month or £300 per annum).
• Westfield Healthcare cash plan – children added at no extra cost.
• Colleague Experience Stay – breakfast included after probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year.
• Season ticket loan & cycle‑to‑work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement up to 33 days off.
• Subsidised podiatry sessions.
• Free Life Assurance benefits while in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in the culture, and sustainability implications are considered in every decision across the Group, aligning development efforts with GSTC criteria. We strive for a better future for the next generation. Protecting the environment, people, and communities are the fundamental pillars we devote our efforts to. We are proud of initiatives such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices, and waste reduction.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, given equal opportunities, and valued for their contributions. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK

Please note all candidates applying for this role must possess the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.