At a Glance
- Tasks: Drive global sales growth and manage key client relationships in luxury hospitality.
- Company: Join the award-winning Mandarin Oriental, known for exceptional luxury experiences.
- Benefits: Enjoy competitive salary, health benefits, and unique learning opportunities.
- Other info: Opportunities for career growth and complimentary stays at luxury properties.
- Why this job: Be part of a dynamic team shaping the future of luxury travel.
- Qualifications: 7+ years in sales, strong communication skills, and a passion for hospitality.
The predicted salary is between 80000 - 100000 € per year.
Mandarin Oriental is looking for a Director, Global Sales to join our Global Sales team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award‐winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought‐after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‐edge of luxury experiences.
About the Job
Based at the Corporate Office in London, within the Commercial function, the Director, Global Sales plays a key role in driving revenue growth across the global portfolio. The role focuses on strategic account management, business development, and the implementation of a well‐defined sales strategy in line with Mandarin Oriental objectives and targets. Acting as a key commercial partner, this position supports hotels and corporate teams in maximising revenue opportunities and strengthening client relationships across key markets.
The Director, Global Sales operates with a strong commercial mindset, deep market knowledge, and a results‐driven approach, enabling both senior leadership and hotel teams to enhance performance through targeted sales initiatives, data‐driven insights, and effective client engagement.
Responsibilities
- Account Management & Business Development
- Manage a portfolio of top accounts in line with the regional account list, evaluating and executing key account plans to drive revenue growth.
- Deliver against the Sales Incentive Plan (KPIs) in alignment with Global Sales strategy, including annual account reviews, proactive client engagement, and targeted prospecting.
- Proactively drive Group business across the existing client base and wider market, identifying opportunities for incremental revenue growth.
- Actively manage and grow market share within the Fan Club portfolio and support programme development.
- Client Engagement & Sales Strategy
- Build and maintain strong client relationships by understanding business needs and aligning solutions to drive engagement and bookings.
- Leverage sales strategies, tools, and systems to maximise account performance and conversion.
- Plan, manage, and participate in regional and global sales events, including client engagement initiatives and educational programmes.
- Hotel & Corporate Collaboration
- Strategically support hotels through participation in performance calls, internal business reviews, and regional revenue/sales meetings.
- Maintain strong working relationships with all Mandarin Oriental hotels and Head Office teams to ensure alignment and effective collaboration.
- Ensure timely, informative responses to enquiries, quality lead generation, and thorough qualification of accounts.
- Market Intelligence & Performance Analysis
- Monitor and report on market trends, competitor activities, and client feedback to support strategic decision‐making.
- Analyse and interpret data from tools such as Hotelligence/Agency360, STR, and Power BI to track performance and identify growth opportunities.
Qualifications
- Bachelor's degree preferably in Hotel Management, Business Administration, or Marketing.
- 7+ years' experience in hotels, travel trade, or a similar fast‐paced industry, with Global Sales experience considered an asset.
- Strong expertise in the UK travel market.
- Proven track record of delivering against ambitious revenue and growth targets.
- Demonstrated ability to develop and grow key accounts and influence senior stakeholders.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical skills with the ability to interpret data and support decision‐making.
- Highly adaptable, with the ability to manage shifting priorities in a fast‐paced environment.
- Fluent in English; additional European languages are advantageous.
Benefits
- Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans: We reciprocate your commitment with competitive retirement plans.
- Local Benefits: Competitive salary and benefits package.
We're Fans. Are you?
Director, Global Sales in London employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer that fosters a collaborative and respectful work culture, where integrity and a growth mindset are at the forefront. Based in London, the Corporate Office offers unique opportunities for professional development through tailored learning programmes, alongside competitive benefits such as complimentary stays at luxurious properties worldwide. Join us to be part of a prestigious brand that values your contributions and supports your career growth in the dynamic hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Sales in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events or online. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for the role and the company shine through. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Know their values, recent news, and what makes them tick. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you note to express your appreciation. It keeps you on their radar and shows your professionalism.
We think you need these skills to ace Director, Global Sales in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the hospitality industry and why you're excited about joining Mandarin Oriental. A genuine passion can really set you apart from the crowd.
Tailor Your CV:Make sure your CV is tailored to the Director, Global Sales position. Highlight your relevant experience in account management and business development, and don’t forget to showcase your achievements in driving revenue growth. We love seeing how you've made an impact in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain why you're the perfect fit for this role and how your skills align with our values. Be sure to mention any specific experiences that demonstrate your ability to thrive in a team and drive results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Mandarin Oriental!
How to prepare for a job interview at Mandarin Oriental
✨Know Your Numbers
As a Director of Global Sales, you'll need to demonstrate your understanding of revenue growth and market trends. Brush up on key metrics related to sales performance, such as KPIs and account management strategies. Be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Client Engagement Skills
Client relationships are crucial in this role. Prepare examples of how you've built and maintained strong client connections in the past. Think about specific situations where your interpersonal skills led to successful outcomes, and be ready to share these stories during the interview.
✨Demonstrate Your Strategic Mindset
The role requires a strong commercial mindset and strategic thinking. Be prepared to discuss how you've developed and executed sales strategies that align with business objectives. Highlight any experience you have in managing key accounts and driving incremental revenue growth.
✨Embrace the Growth Mindset
Mandarin Oriental values a growth mindset, so be sure to convey your willingness to learn and adapt. Share examples of how you've embraced challenges and turned them into opportunities for personal and professional development. This will show that you're not just looking to fill a position, but to grow with the company.
