At a Glance
- Tasks: Provide 1st line IT support and maintain hotel networks and systems.
- Company: Join the luxurious Mandarin Oriental Hotel Group, known for exceptional service.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts on stays and fitness.
- Other info: Flexible shifts, career growth opportunities, and a commitment to sustainability.
- Why this job: Be part of a dynamic team in a prestigious hotel environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for an IT Assistant to join our IT team. 39 hours, 5 days per week. As an IT Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.
As an IT Assistant at Mandarin Oriental Hyde Park, London, we expect from you:
- Provide hotel guests and colleagues with 1st line support.
- Assemble and configure networks and services.
- Establish network users, directors and security.
- Perform network troubleshooting.
- Install, configure and maintain computer hardware and software.
To be a successful IT Assistant, you will have:
- Strong communication: ability to explain tech issues to non-technical colleagues and guests.
- Patience and guest service mindset: the agility to provide quick fixes.
- Flexibility: The hotel operates 24/7, so availability for shifts or emergency calls may be required.
- Teamwork: work closely with our operational and back office departments.
- Good technical skills: covering Hardware & Software Support, Networking and Connectivity, Cyber security and Data Protection and Hotel Systems Knowledge.
Our commitment to you includes:
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
- MOstay: As a member of the #MOfamily, you can stay with us wherever you go in the world.
- Health & Colleague Wellness: A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: We offer different retirement plans depending on the length of your service and your role.
- Access to discounts and deals with over 500 popular high street retailers.
- 50% F&B & Spa discount on property.
- Complimentary Westfield Healthcare cash plan.
- Colleague Experience: Stay in-house with breakfast included upon completed probation.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Free Life Assurance benefits whilst in service.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition Programmes.
Sustainability at Mandarin Oriental Hyde Park, London: We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.
Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions.
Eligibility to work in the UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK.
IT Assistant employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer, offering a vibrant work culture where Spa Therapists can thrive in a dynamic environment in Greater London. With unique learning and development programs, generous health benefits, and an impressive holiday entitlement of up to 33 days, employees are supported in their professional growth while enjoying a fulfilling career in wellness and hospitality.
