At a Glance
- Tasks: Provide 1st line IT support and maintain hotel networks and systems.
- Company: Join the luxurious Mandarin Oriental Hotel Group, known for exceptional service.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts on stays and fitness.
- Other info: Flexible shifts, career growth opportunities, and a commitment to sustainability.
- Why this job: Be part of a dynamic team in a prestigious hotel environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for an IT Assistant to join our IT team. 39 hours, 5 days per week. As an IT Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.
As an IT Assistant at Mandarin Oriental Hyde Park, London, we expect from you:
- Provide hotel guests and colleagues with 1st line support.
- Assemble and configure networks and services.
- Establish network users, directors and security.
- Perform network troubleshooting.
- Install, configure and maintain computer hardware and software.
To be a successful IT Assistant, you will have:
- Strong communication: ability to explain tech issues to non-technical colleagues and guests.
- Patience and guest service mindset: the agility to provide quick fixes.
- Flexibility: The hotel operates 24/7, so availability for shifts or emergency calls may be required.
- Teamwork: work closely with our operational and back office departments.
- Good technical skills: covering Hardware & Software Support, Networking and Connectivity, Cyber security and Data Protection and Hotel Systems Knowledge.
Our commitment to you includes:
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
- MOstay: As a member of the #MOfamily, you can stay with us wherever you go in the world.
- Health & Colleague Wellness: A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: We offer different retirement plans depending on the length of your service and your role.
- Access to discounts and deals with over 500 popular high street retailers.
- 50% F&B & Spa discount on property.
- Complimentary Westfield Healthcare cash plan.
- Colleague Experience: Stay in-house with breakfast included upon completed probation.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Free Life Assurance benefits whilst in service.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition Programmes.
Sustainability at Mandarin Oriental Hyde Park, London: We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.
Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions.
Eligibility to work in the UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK.
IT Assistant employer: Mandarin Oriental
Mandarin Oriental Hyde Park is not just a workplace; it's a vibrant community where luxury meets exceptional service. As an IT Assistant, you will benefit from comprehensive learning and development programmes tailored to your career growth, alongside unique perks such as the MOstay programme for complimentary hotel stays worldwide. With a strong commitment to employee wellness, sustainability, and diversity, we ensure that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Assistant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mandarin Oriental values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mandarin Oriental might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mandarin Oriental!
✨Direct Apply to Mandarin Oriental
Let's not forget to apply directly through the Mandarin Oriental website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mandarin Oriental.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mandarin Oriental. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mandarin Oriental
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
