Host - Hanover Bar

Mandarin Oriental Mayfair is looking for a Host to join our vibrant and dynamic Food & Beverage team in the Hanover Bar. Based at Mandarin Oriental Mayfair, London within the Food & Beverage Division, the Host is responsible for creating a seamless and memorable arrival experience for every guest. With exceptional attention to detail, graceful communication, and a natural ability to read the room, the Host ensures each guest feels genuinely welcomed, valued, and effortlessly cared for. This role is essential in setting the tone for the level of service and atmosphere here at Mandarin Oriental Mayfair, London.

Responsibilities

• Uphold and embody our brand philosophy and service culture, consistently delivering Legendary Quality Experiences to every guest.
• Devise and manage the nightly table plan with precision, ensuring a seamless flow that enhances both the guest journey and service rhythm.
• Welcome, escort, and seat guests with charm, discretion, and professionalism — setting the tone for an unforgettable experience.
• Confidently manage cloakroom etiquette and guest check-in/check-out procedures with refined attention to detail and guest comfort.
• Handle all telephone and reservation enquiries with professionalism and warmth, using SevenRooms to manage advanced bookings and guest profiles with accuracy.
• Ensure all VIPs and special requests are handled with thoughtful care, discretion, and efficiency — anticipating needs before they are expressed.
• Prepare and deliver detailed pre-service briefings, ensuring the wider team is informed of key reservations, VIPs, and service nuances.
• Collaborate closely with the floor and management teams to maintain a calm, coordinated front-of-house operation during high-volume or high-profile evenings.

Shift pattern

As a Host, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

Our commitment to you

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Access to Hospitality Action’s Employee Assistance Programme.

Sustainability & Diversity

Sustainability at Mandarin Oriental: Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to work in the UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.