Host

We’re looking for a Host to join our team at The Aubrey. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

The Aubrey is a Japanese Izakaya & Bar concept with 132 covers and a private dining room serving brunch, dinner and late-night drinks. Our menu features classic dishes from Japanese cuisine, in interpretations that adapt and change with the seasons.

You will take reservations in a friendly and professional manner, warmly greet all guests upon arrival, building rapport with new guests and recognising regular guests. You will follow up any special requests related to reservations and communicate relevant information of each reservation to the (Head) Waiters and Managers.

As a Host, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary but are mainly evening or late-night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Host candidate, you will have ideally previous Host experience in a high standard hospitality establishment but a minimum of Customer Service experience in a luxury environment.

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.
• Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience: Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.