Head Housekeeper

We’re looking for a Head Housekeeper to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

Responsibilities

• Oversee the day‑to‑day Housekeeping operation on the guest floors, ensuring smooth, efficient, and high‑quality service delivery.
• Support Senior Housekeeping Management with key administrative duties, including rota preparation, raising purchase orders, and managing departmental costs.
• Uphold Mandarin Oriental’s quality standards, ensuring they are fully implemented, consistently maintained, and evident in every aspect of housekeeping operations.
• Drive on‑the‑job training and development initiatives, identifying learning needs, delivering coaching, and ensuring all colleagues adhere to established standards and procedures to provide an elevated guest experience.
• Drive effective people management, supporting recruitment initiatives, colleague reviews, and ongoing performance management.
• Ensure exceptional guest service at all times by monitoring quality levels, completing regular inspections, and consistently meeting and exceeding guest expectations.

As a Head Housekeeper you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

Qualifications

• Proven experience in rooms division leadership role within a luxury, ideally five‑star, hotel environment.
• Strong people‑leadership skills, with the ability to motivate, train, and develop a diverse team while maintaining a calm, professional approach under pressure.
• Exceptional organisational skills and attention to detail, with a track record of managing large‑scale operations to the highest standards.
• Solid operational competence, including experience in inventory control, cost management, and effective use of housekeeping systems and technology.
• Excellent communication skills and a flexible, hands‑on approach, able to collaborate across departments and adapt to business needs, including varied shifts, weekends, and bank holidays.

Benefits

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience: Stay in‑house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.