At a Glance
- Tasks: Lead the Housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join the iconic Mandarin Oriental Hyde Park, a leader in luxury hospitality.
- Benefits: Enjoy career growth, health perks, discounts, and free meals on duty.
- Other info: Flexible shifts with opportunities for social and wellbeing events.
- Why this job: Be part of a dynamic team that values excellence and sustainability.
- Qualifications: Must have strong organisational skills and experience in a luxury setting.
The predicted salary is between 24000 - 27000 £ per year.
- Floor Supervisor, Housekeeping
- 39 hours, 5 days per week
- Floor Supervisor
- Your role is to lead the Housekeeping team at Mandarin Oriental Hyde Park, London, ensuring impeccable standards, efficient operations, and exceptional guest service.
- We’re looking for a
- Floor Supervisor to join our
Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity, respect, a growth mindset, and a commitment to excellence?
Mandarin Oriental Hotel Group is an award‑winning operator of luxury hotels and resorts worldwide.
Mandarin Oriental Hyde Park is London's most iconic address, renowned for oriental luxury and attentive service.
Responsibilities
- Inspect vacant and occupied rooms to assess cleanliness, missing guest amenities, and supplies.
- Identify and report problems to Room Attendants, follow up by documenting actions and enhancing team performance.
- Ensure all departure rooms are checked, released promptly for re‑let, and meet time‑line requirements.
- Manage guest and cleaning supplies, staying within a pre‑established budget and submitting weekly approvals to management.
- Brief Room Attendants on all information and changes from the daily Housekeeping briefing.
Shift pattern : Rotating shifts Monday‑Sunday, 39 hours per week. Patterns include morning, evening, night, weekends and bank holidays. Flexibility is required.
Requirements
To be a successful
Floor Supervisor candidate you must have exceptional organisational skills, meticulous attention to detail, and prior experience in a 5‑star luxury environment.
Benefits
- Learning & Development programmes for career growth.
- MOstay programme – complimentary nights and attractive rates worldwide.
- Health & Wellness benefits, including a variety of programmes.
- Retirement plans based on length of service and role.
- Discounts on 500+ retailers, gym memberships, travel deals.
- 50% F&B & Spa discount on the property.
- Special MO discount at Anytime Fitness gyms (£30 per month or £300 per annum).
- Complimentary Westfield Healthcare cash plan, children added at no extra cost.
- Colleague Experience Stay in‑house with breakfast after probation.
- Friends & Family hotel rate and Spa discount.
- 1 paid Charity Day per year.
- Season ticket loan & cycle‑to‑work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry‑cleaning services.
- Increased holiday entitlement up to 33 days based on service.
- Subsidised podiatry sessions.
- Free Life Assurance benefits while in service.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
- Sustainability at Mandarin Oriental Hyde Park, London
The hotel is proudly certified by the Global Sustainable Tourism Council (GSTC).
Sustainability is embedded in corporate culture and decision‑making, focusing on single‑use plastic elimination, ethical supply chain, community engagement, technology practices, and waste reduction.
Diversity & Inclusion
We promote an inclusive culture, treating all colleagues fairly and with respect, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion.
Bullying, intimidation, discrimination, and harassment are not tolerated.
Eligibility to Work in the UK
All candidates must have the right to work and live in the UK. Documented evidence of eligibility is required as part of the recruitment process.
We’re Fans. Are you?
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Floor Supervisor employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer, offering a vibrant work culture where Spa Therapists can thrive in a dynamic environment in Greater London. With unique learning and development programs, generous health benefits, and an impressive holiday entitlement of up to 33 days, employees are supported in their professional growth while enjoying a fulfilling career in wellness and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental
Don't be shy about reaching out to Mandarin Oriental directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
