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- Tasks: Support the General Manager and ensure smooth operations in the Executive Office.
- Company: Join the award-winning Mandarin Oriental, known for luxury hotels and exceptional service.
- Benefits: Enjoy health perks, discounts, and complimentary stays at our global properties.
- Why this job: Be part of a dynamic team that values growth, integrity, and collaboration.
- Qualifications: Must have the legal right to work in the UK; experience in administration is a plus.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Executive Assistant to General Manager role at Mandarin Oriental Mayfair, which is looking for an Executive Assistant to join our Administrative and General team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the very cutting-edge of luxury experiences. Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square, recently re-born. The hotel will provide a calming, discreet sanctuary for guests, while delivering a contemporary and vibrant atmosphere in the public spaces.
About The Job
Based at Mandarin Oriental Mayfair within the Administrative and General team, the Executive Assistant is responsible for the smooth running of the Executive Office and providing support to the General Manager.
Key Duties And Responsibilities
- Organize and manage reservations through the Executive Office, ensuring guest stays go smoothly.
- Handle reservations for MOHG executives.
- Prioritize the General Manager’s workload daily, ensuring deadlines are met.
- Draft correspondence for the General Manager and maintain a filing system for the Executive Office.
- Handle small complaints on behalf of the Executive Office.
- Carry out Meet & Greets for bookings made directly with the office.
- Build relationships with MOHG and Jardine PAs.
- Manage the General Manager’s diaries.
- Draft replies and respond to Guest Satisfaction Survey comments on behalf of the Executive Office.
- Manage travel itineraries for the Executive Office.
- Support other departments as needed, representing the Executive Office and working as a team.
- Perform any other reasonable requests from the General Manager.
Our commitment to you
- Learning & Development: We craft unique programs to support your growth at every career stage.
- MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide as part of the #MOfamily.
- Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
- Retirement Plans: We provide various retirement options depending on your role and service length.
- A competitive salary and benefits package.
- Great F&B discounts at Mandarin Oriental Mayfair and Mandarin Oriental Hyde Park, London.
- Discounts at 700+ retailers and supermarkets.
We’re Fans. Are you?
DIVERSITY & INCLUSION
We believe a diverse and inclusive culture enhances our success. We are committed to fair treatment, equal opportunities, and respect for all colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion. Discrimination, bullying, or harassment of any kind are not tolerated.
ELIGIBILITY TO WORK IN THE UK
Applicants must have the legal right to work and live in the UK. Evidence of eligibility will be required during the recruitment process.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Administrative
- Industries: Hospitality
Referrals increase your chances of interviewing at Mandarin Oriental by 2x.
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant to General Manager
✨Tip Number 1
Familiarise yourself with the Mandarin Oriental brand and its values. Understanding their commitment to luxury service and Asian heritage will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Mandarin Oriental, especially those in administrative roles. They can provide valuable insights into the company culture and expectations for the Executive Assistant position.
✨Tip Number 3
Prepare to discuss your organisational skills and experience managing multiple priorities. The role requires excellent time management, so be ready to share specific examples of how you've successfully handled similar responsibilities in the past.
✨Tip Number 4
Showcase your ability to build relationships by preparing to discuss how you've effectively collaborated with different teams or departments in previous roles. This is crucial for supporting the General Manager and working within the wider team.
We think you need these skills to ace Executive Assistant to General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of an Executive Assistant. Focus on skills like organisation, communication, and multitasking, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Mandarin Oriental's values. Mention specific examples of how you've successfully supported executives in the past.
Highlight Soft Skills: In your application, emphasise soft skills such as teamwork, integrity, and adaptability. These qualities are essential for thriving in a collaborative environment like Mandarin Oriental Mayfair.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for an Executive Assistant.
How to prepare for a job interview at Mandarin Oriental
✨Showcase Your Organisational Skills
As an Executive Assistant, your ability to manage schedules and prioritise tasks is crucial. Be prepared to discuss specific examples of how you've successfully organised complex schedules or managed multiple priorities in the past.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, highlight your experience in drafting correspondence and handling guest interactions. Consider preparing a brief example of a challenging communication scenario you navigated successfully.
✨Emphasise Team Collaboration
Mandarin Oriental values teamwork, so be ready to share experiences where you worked collaboratively with others. Discuss how you built relationships with colleagues and contributed to a positive team environment.
✨Research the Company Culture
Understanding Mandarin Oriental's commitment to diversity and inclusion will help you align your answers with their values. Familiarise yourself with their mission and recent initiatives, and be ready to express how you can contribute to their culture.