Director of Spa and Wellness

We are recruiting for a Director of Spa & Wellness to join our team at Mandarin Oriental Hyde Park, London. We’re looking for a Director of Spa to join our Spa & Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hyde Park is London’s most iconic address, a world of oriental luxury and the most attentive service, all about our guests.

Responsibilities:

• To be responsible for the development of the Spa and Fitness Yearly Budget & strategy.
• To oversee and develop all Marketing Strategies for the Spa and fitness department together with Spa Operation Manager and Treatments Manager.
• To conduct annual performance reviews for all spa colleagues, while actively encouraging, coaching, and supporting the development of employee potential.
• To oversee the recruitment, induction, training development, appraisal and wellbeing of all spa colleagues.
• To maintain the high standard of Treatment, Service and attention to detail within the spa.

Qualifications:

• Leadership: Inspiring and motivating the spa team to consistently deliver exceptional guest experiences.
• Management: Overseeing the spa’s daily operations to ensure seamless functionality and effective maintenance standards.
• Communication: Building strong relationships with spa members and guests through active engagement and attentive listening to feedback.
• Service Excellence: Upholding the highest standards of cleanliness, safety, and service across all spa operations.
• Strategic Planning: Designing and executing strategic initiatives to enhance spa offerings and maximize guest satisfaction.

Our Commitment To You:

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: As a member of the MO family, you can stay with us wherever you go in the world, offering complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience: Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London: Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group. We strive for a better future for the next generation, protecting the environment, people and communities.

Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions. No form of bullying, intimidation, discrimination or harassment will be tolerated.

Eligibility to Work in the UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.