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- Tasks: Lead the People & Culture strategy and manage a dynamic team at Mandarin Oriental Mayfair.
- Company: Join the award-winning Mandarin Oriental, known for luxury hotels and exceptional service worldwide.
- Benefits: Enjoy remote work options, wellness programmes, and unique learning opportunities for career growth.
- Why this job: Be part of a vibrant culture that values inclusivity, engagement, and personal development.
- Qualifications: Solid HR leadership experience, strategic mindset, and a degree in relevant fields required.
- Other info: Work in a prestigious location with opportunities for global travel and personal well-being.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Director of People & Culture role at Mandarin Oriental
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Direct message the job poster from Mandarin Oriental
Regional Director of People & Culture Europe, Early Careers Lead at Mandarin Oriental Hotel Group
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces. About The Job
Based at the Mandarin Oriental Mayfair within the People & Culture Department in London, the Director of People & Culture is responsible for the overall People and culture strategic direction and the management of the People & Culture team. The Director of People & Culture will be responsible for the following:
- Define and lead the properties’ people strategy, ensuring alignment with business objectives, brand values, and a culture of excellence.
- Foster a positive, inclusive, and respectful work environment where colleagues feel engaged, supported, and empowered to thrive.
- Oversee talent acquisition and workforce planning, ensuring the recruitment of high-calibre colleagues who reflect the hotel’s standards.
- Develop and implement learning and development programs to enhance skills, support career progression, and build internal leadership.
- Promote colleague well-being, diversity, equity, and inclusion, embedding these principles into daily practices and long-term initiatives.
- Act as a trusted advisor to leadership, supporting decision-making with strategic insights on organizational structure, culture, and people performance.
- Oversee performance management processes, ensuring fair evaluations, meaningful feedback, and consistent development planning.
- Manage compensation, benefits, and recognition programs, maintaining market competitiveness while fostering colleague motivation and retention.
- Ensure compliance with local labor laws and resort policies, while maintaining high ethical and confidentiality standards.
- Monitor and enhance colleague engagement, using feedback tools and action plans to continually improve the colleague experience.
- Reports into General Manager and is part of the EXCO team.
As Director of People & Culture we expect from you:
- Solid experience in people and culture or HR leadership roles, ideally within luxury hospitality or international resort environments
- Strong understanding of organizational culture, colleague engagement, and talent development
- Excellent interpersonal, communication, and influencing skills
- Strategic mindset with the ability to translate vision into actionable plans
- Experience in leading change and building inclusive, high-performing teams
- High level of integrity, emotional intelligence, and confidentiality
- Fluency in English; additional languages are an advantage
- Degree in Human Resources, Organizational Psychology, Business, or a related field
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Season ticket loan & cycle to work scheme
- Free meals on duty & uniform dry-cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
We’re Fans. Are you?
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Hospitality
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Director of People & Culture (London) employer: Mandarin Oriental
Contact Detail:
Mandarin Oriental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of People & Culture (London)
✨Tip Number 1
Network with professionals in the luxury hospitality sector, especially those who have experience in People & Culture roles. Attend industry events or join relevant online forums to connect with individuals who can provide insights or even refer you to opportunities at Mandarin Oriental.
✨Tip Number 2
Research Mandarin Oriental's company culture and values thoroughly. Understanding their commitment to excellence and inclusivity will help you align your discussions and demonstrate how your personal values resonate with theirs during any interactions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change and built high-performing teams in previous roles. Tailoring your experiences to reflect the expectations outlined in the job description will showcase your suitability for the Director of People & Culture position.
✨Tip Number 4
Engage with the job poster directly through LinkedIn or other professional platforms. A thoughtful message expressing your enthusiasm for the role and your relevant experience can make a memorable impression and increase your chances of being noticed.
We think you need these skills to ace Director of People & Culture (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people and culture or HR leadership roles, especially within luxury hospitality. Use specific examples that demonstrate your strategic mindset and ability to lead change.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fostering inclusive work environments and your understanding of organisational culture. Mention how your values align with those of Mandarin Oriental and provide examples of how you've successfully implemented talent development initiatives.
Highlight Key Skills: Emphasise your interpersonal, communication, and influencing skills in both your CV and cover letter. Provide concrete examples of how you've used these skills to engage colleagues and drive performance in previous roles.
Showcase Your Strategic Vision: Demonstrate your ability to translate vision into actionable plans by discussing past experiences where you defined and led people strategies. Highlight any measurable outcomes that resulted from your initiatives to showcase your impact.
How to prepare for a job interview at Mandarin Oriental
✨Showcase Your Strategic Mindset
As a Director of People & Culture, it's crucial to demonstrate your ability to align people strategies with business objectives. Prepare examples of how you've successfully implemented strategic initiatives in previous roles.
✨Emphasise Inclusivity and Engagement
Highlight your experience in fostering a positive work environment. Be ready to discuss specific programmes or initiatives you've led that enhanced colleague engagement and promoted diversity and inclusion.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you had to lead change or resolve conflicts, and articulate your thought process clearly.
✨Demonstrate Your Knowledge of the Hospitality Industry
Familiarise yourself with current trends in luxury hospitality and how they impact people and culture. Showing that you understand the unique challenges and opportunities in this sector will set you apart.
