At a Glance
- Tasks: Drive revenue growth and manage key accounts in a luxury hotel environment.
- Company: Join the award-winning Mandarin Oriental, known for exceptional service and luxury experiences.
- Benefits: Enjoy competitive salary, health benefits, and unique learning programmes.
- Other info: Opportunities for career growth and global travel perks.
- Why this job: Be part of a dynamic team shaping the future of luxury hospitality.
- Qualifications: 7+ years in sales with strong analytical and communication skills.
The predicted salary is between 80000 - 120000 € per year.
Mandarin Oriental is looking for a Director, Global Sales to join our Global Sales team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
About the Job
Based at the Corporate Office in London, within the Commercial function, the Director, Global Sales plays a key role in driving revenue growth across the global portfolio. The role focuses on strategic account management, business development, and the implementation of a well‑defined sales strategy in line with Mandarin Oriental objectives and targets. Acting as a key commercial partner, this position supports hotels and corporate teams in maximising revenue opportunities and strengthening client relationships across key markets.
The Director, Global Sales operates with a strong commercial mindset, deep market knowledge, and a results‑driven approach, enabling both senior leadership and hotel teams to enhance performance through targeted sales initiatives, data‑driven insights, and effective client engagement.
Responsibilities
- Account Management & Business Development: Manage a portfolio of top accounts in line with the regional account list, evaluating and executing key account plans to drive revenue growth. Deliver against the Sales Incentive Plan (KPIs) in alignment with Global Sales strategy, including annual account reviews, proactive client engagement, and targeted prospecting. Proactively drive Group business across the existing client base and wider market, identifying opportunities for incremental revenue growth. Actively manage and grow market share within the Fan Club portfolio and support programme development.
- Client Engagement & Sales Strategy: Build and maintain strong client relationships by understanding business needs and aligning solutions to drive engagement and bookings. Leverage sales strategies, tools, and systems to maximise account performance and conversion. Plan, manage, and participate in regional and global sales events, including client engagement initiatives and educational programmes.
- Hotel & Corporate Collaboration: Strategically support hotels through participation in performance calls, internal business reviews, and regional revenue/sales meetings. Maintain strong working relationships with all Mandarin Oriental hotels and Head Office teams to ensure alignment and effective collaboration. Ensure timely, informative responses to enquiries, quality lead generation, and thorough qualification of accounts.
- Market Intelligence & Performance Analysis: Monitor and report on market trends, competitor activities, and client feedback to support strategic decision‑making. Analyse and interpret data from tools such as Hotelligence/Agency360, STR, and Power BI to track performance and identify growth opportunities.
Qualifications
- Bachelor’s degree preferably in Hotel Management, Business Administration, or Marketing.
- 7+ years’ experience in hotels, travel trade, or a similar fast‑paced industry, with Global Sales experience considered an asset.
- Strong expertise in the UK travel market.
- Proven track record of delivering against ambitious revenue and growth targets.
- Demonstrated ability to develop and grow key accounts and influence senior stakeholders.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical skills with the ability to interpret data and support decision‑making.
- Highly adaptable, with the ability to manage shifting priorities in a fast‑paced environment.
- Fluent in English; additional European languages are advantageous.
Benefits
- Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans: We reciprocate your commitment with competitive retirement plans.
- Local Benefits: Competitive salary and benefits package.
We’re Fans. Are you?
Director, Global Sales employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer that fosters a collaborative and growth-oriented work culture, making it an ideal place for the Director, Global Sales role. With a commitment to employee development through tailored learning programmes, competitive health benefits, and unique perks like complimentary stays at luxurious properties worldwide, the company prioritises both professional and personal wellbeing. Located in London, this role offers the opportunity to thrive in a dynamic environment while contributing to the success of a globally recognised brand known for its legendary service and innovative luxury experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Sales
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join relevant groups. The more people you know, the better your chances of landing that Director, Global Sales role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your past successes in driving revenue growth and managing key accounts. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 3
Research is key! Know Mandarin Oriental’s values, recent developments, and market position inside out. This will help you tailor your conversations and demonstrate your genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are keen on being part of the Mandarin Oriental family.
We think you need these skills to ace Director, Global Sales
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the hospitality industry and why you're excited about joining Mandarin Oriental. A little passion goes a long way!
Tailor Your CV:Make sure your CV is tailored to the Director, Global Sales position. Highlight your relevant experience in account management and business development, and don’t forget to mention any specific achievements that align with our goals. We love seeing how you can contribute to our success!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain why you’re the perfect fit for this role and how your skills match our needs. Keep it engaging and professional – we want to get to know you better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at Mandarin Oriental!
How to prepare for a job interview at Mandarin Oriental
✨Know Your Market
Before the interview, dive deep into the UK travel market and Mandarin Oriental's position within it. Familiarise yourself with recent trends, competitor activities, and how the company is adapting to changes. This knowledge will not only impress your interviewers but also show that you’re proactive and well-prepared.
✨Showcase Your Sales Strategy
Be ready to discuss specific sales strategies you've implemented in previous roles. Prepare examples of how you've driven revenue growth and managed key accounts. Highlight your results-driven approach and how you’ve used data to inform your decisions—this aligns perfectly with the role’s focus on performance analysis.
✨Emphasise Team Collaboration
Since the role involves collaboration with hotels and corporate teams, be sure to share experiences where you successfully worked within a team to achieve common goals. Discuss how you’ve built strong relationships and supported colleagues in maximising revenue opportunities, showcasing your ability to thrive in a team environment.
✨Prepare for Client Engagement Scenarios
Anticipate questions about client engagement and be prepared to role-play scenarios. Think about how you would approach a challenging client or how you would leverage sales tools to enhance account performance. This will demonstrate your readiness to engage effectively with clients and drive bookings.
