At a Glance
- Tasks: Support global revenue management and optimise processes for luxury hotels.
- Company: Join the award-winning Mandarin Oriental team, known for exceptional service.
- Benefits: Enjoy competitive salary, health benefits, and unique learning opportunities.
- Other info: Opportunities for career growth and wellness programmes available.
- Why this job: Be part of a dynamic team driving revenue excellence in luxury hospitality.
- Qualifications: 3+ years in revenue management with strong analytical and training skills.
The predicted salary is between 60000 - 75000 £ per year.
Mandarin Oriental is looking for a Corporate Revenue Operations Manager to join our Revenue Excellence team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About The Job
Based at the Corporate Office in London, within the Commercial function, the Corporate Revenue Operations Manager plays a pivotal role in supporting the Global Revenue Management organisation. The role strategically manages revenue processes, systems, and training to maximise efficiency, accuracy, and profitability across the global hotel portfolio. Acting as a central point of expertise, this position ensures the smooth running of revenue operations, governance, and cross‑functional collaboration between Corporate and on‑property Revenue teams. The Corporate Revenue Operations Manager operates with deep technical knowledge, strategic thinking, and a continuous improvement mindset, enabling senior leadership and hotel teams to optimise revenue generation through effective tools, policies, and processes.
As Corporate Revenue Operations Manager, you will be responsible for the following duties:
- Hotel & Corporate Support: Provide daily assistance to hotels on revenue‑related issues, from system challenges to operational queries. Act as a bridge between hotels and the corporate office, delivering constructive upward feedback on training gaps and property‑specific challenges. Serve as a knowledgeable resource for Revenue Management colleagues across Regional and Corporate teams. Lead and coordinate revenue‑related projects, including new process launches, global initiatives, and individual hotel projects such as VAT changes and room reconfigurations. Oversee the Central Revenue site as a central repository, including regular posting of best practices, SOPs, and revenue‑related announcements.
- Material Management: Create and maintain Revenue Management documentation, training materials, and e‑learning resources. Develop, review, and amend Standard Operating Procedures (SOPs) in response to new systems, processes, or enhancements. Produce comprehensive user guides for newly introduced systems to ensure effective understanding and utilisation.
- Training Oversight: Support the development, rollout, and delivery of Revenue Management best practices, tools, and processes across hotels. Coordinate onboarding for new Revenue colleagues, introducing them to established standards, best practices, and Revenue Policies & Procedures. Assist in formulating and executing strategic training plans for individual hotels, ensuring alignment with organisational goals.
- Revenue Systems Oversight: Act as the corporate‑level IDeaS G3 expert, exploring new products to further enhance Revenue Management usage and engagement. Strategically leverage new system capabilities to achieve faster deliverables, enhance integrations, and drive continuous improvement. Generate and manage user access for revenue systems including Lighthouse, TravelCLICK, IDeaS, and STR, ensuring secure and efficient access for authorised users.
- Process & Governance: Create, compile, and maintain a comprehensive library of Revenue Management tools and best practices accessible to the field via Central. Continuously identify opportunities to enhance revenue practices and processes, increasing colleague efficiency across the organisation. Develop structured workflows for Revenue Management practices and system utilisation, streamlining processes for clarity and efficiency.
As Corporate Revenue Operations Manager, We Expect From You:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Industry certification in Revenue Management (e.g., Certified Revenue Management Master or equivalent) is highly desirable.
- 3+ years of experience in Revenue Management, preferably within the hospitality industry.
- Experience in cross‑functional collaboration and support roles.
- In‑depth knowledge of Revenue Management principles and practices.
- IDeaS G3 knowledge and expertise is essential.
- Familiarity with industry‑standard revenue systems including SynXis, Lighthouse, TravelCLICK, and STR.
- Excellent Excel skills required; strong analytical and problem‑solving abilities.
- Proven experience in developing and delivering training materials.
- Strong project management and coordination skills.
- Ability to convey complex technical information clearly and concisely to varied audiences.
- Strong organisational skills with experience managing documentation repositories and central sites.
- Proactive, strategic mindset with a drive for continuous improvement.
- Fluent in English; additional language proficiency is beneficial in an international setting.
Our Commitment to You:
- Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans: We reciprocate your commitment with competitive retirement plans.
- Local Benefits: Competitive salary and benefits package.
We’re Fans. Are you?
Corporate Revenue Operations Manager employer: Mandarin Oriental
Mandarin Oriental is an exceptional employer that prioritises employee growth and development, offering tailored learning programmes to support your career journey. With a commitment to health and wellness, competitive retirement plans, and unique local benefits, working at our Corporate Office in London provides a collaborative and innovative environment where you can thrive as part of a globally recognised luxury brand. Join us to be part of a team that values integrity, respect, and a continuous improvement mindset.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Revenue Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mandarin Oriental on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in revenue management. We want to show that we’re not just familiar with the basics but also passionate about continuous improvement in the field.
✨Tip Number 3
Practice our answers to common interview questions, especially those related to teamwork and problem-solving. Let’s highlight our experience in cross-functional collaboration and how we’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Corporate Revenue Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love revenue management and the hospitality industry. Share specific examples of your experiences that align with our values and the job description.
Tailor Your CV:Make sure your CV is tailored to the Corporate Revenue Operations Manager role. Highlight relevant skills and experiences that match the job requirements. We’re looking for someone who can demonstrate their expertise in revenue management and cross-functional collaboration.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Mandarin Oriental.
How to prepare for a job interview at Mandarin Oriental
✨Know Your Revenue Management Inside Out
Make sure you brush up on your knowledge of Revenue Management principles and practices. Be prepared to discuss how you've applied these in previous roles, especially in the hospitality industry. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Project Management Skills
Since the role involves leading revenue-related projects, be ready to share specific examples of projects you've managed. Highlight your project management skills and how you coordinated with cross-functional teams to achieve successful outcomes. This will demonstrate your ability to handle the responsibilities of the position.
✨Prepare for Technical Questions
Given the emphasis on systems like IDeaS G3 and other revenue systems, expect technical questions during the interview. Brush up on your knowledge of these systems and be ready to explain how you’ve used them in the past. This will help you stand out as a candidate who is technically savvy and ready to hit the ground running.
✨Embrace the Growth Mindset
Mandarin Oriental values a growth mindset, so be prepared to discuss how you’ve embraced continuous improvement in your career. Share examples of how you’ve identified opportunities for enhancement in processes or systems and the impact it had. This will align with their expectations and show that you’re a proactive candidate.
